Alexandria Gaston
Port Orange,FL
Summary
Dynamic professional with a strong background in customer engagement and office administration, dedicated to enhancing organizational efficiency and elevating client satisfaction. Expertise in problem-solving, effective communication, and time management drives a focus on streamlining operations while fostering customer loyalty. Proficient in data entry and Microsoft Office applications, adept at supporting diverse business needs with precision and attention to detail. Committed to delivering exceptional service through the application of customer service best practices and innovative solutions tailored to meet client requirements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative Remote
Alorica
11.2020 - Current
- Resolved customer inquiries and issues, enhancing overall satisfaction through effective communication and problem-solving.
- Collaborated with team members to streamline processes, improving response times and service quality.
- Documented customer interactions accurately to maintain detailed records for future reference and analysis.
- Responded to telephone inquiries and complaints following standard operating procedures.
Customer Service Representative Remote
ItelBPO Smart Solutions
01.2018 - 10.2020
- Coordinated schedules and meetings to optimize team productivity and enhance workflow efficiency.
- Managed correspondence and documentation, ensuring timely responses and organized record-keeping.
- Assisted in developing office procedures, contributing to improved operational consistency and effectiveness.
Medical Office Assistant
Wellstar Health System
02.2012 - 09.2017
- Assisted healthcare providers with patient intake processes to enhance operational efficiency and workflow.
- Coordinated appointment scheduling and patient follow-ups to optimize clinic productivity and patient care.
- Managed medical record filing and retrieval to maintain accurate patient documentation and confidentiality.
- Supported billing and insurance verification procedures to facilitate timely revenue cycle management.
- Scheduled patient appointments, tests, and procedures in computerized scheduling system.
- Responded promptly to phone inquiries from patients, providing information in a courteous manner.
Education
High School Diploma -
Wills High School
Smyrna, GA06.1988
Certificate of Technical Studies - Office Administration
Chattahoochee Technical College
Marietta, GASkills
- Active listening
- Data entry
- Critical thinking
- Appointment scheduling
- Office administration
- Time management
- Problem solving
- Front desk operations
- Microsoft office
- Customer service
- Medical terminology
- Telephone etiquette
Certification
- CAP - Certified Administrative Professional
LANGUAGES
English
Fluent
Timeline
Customer Service Representative Remote
Alorica
11.2020 - Current
Customer Service Representative Remote
ItelBPO Smart Solutions
01.2018 - 10.2020
Medical Office Assistant
Wellstar Health System
02.2012 - 09.2017
High School Diploma -
Wills High School
Certificate of Technical Studies - Office Administration
Chattahoochee Technical College