Holly Moritz
Port Orange,FL
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Crab Knight International
10.2024 - Current
- Oversaw daily operations to enhance service efficiency and customer satisfaction.
- Developed and implemented training programs for staff to improve performance and retention.
- Coordinated inventory management processes to reduce waste and optimize supply chain efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maintained compliance with health regulations through regular inspections and staff training updates.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
General Manager
Crumbl Cookies
01.2024 - 10.2024
- Established operational guidelines to maintain compliance with industry standards and regulations.
- Implemented inventory control measures to minimize waste and reduce costs.
- Trained staff on best baking practices and safety protocols.
- Managed inventory control, reducing waste through effective stock rotation.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
Assistant Restaurant Manager
Panda Express Restaurant Group
03.2021 - 01.2024
- Trained and mentored team members on customer service protocols and operational procedures.
- Streamlined inventory management processes to enhance stock accuracy and reduce waste.
- Implemented scheduling strategies to optimize staffing levels during peak hours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Supervised daily operations to ensure compliance with health and safety regulations.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Education
Bachelor of Science - Criminal Justice
Liberty University
Online06-2027
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Inventory control
- Employee scheduling
- Motivation
- Deadline oriented
- Consistently meet goals
- Performance evaluations
Certification
Manager ServSafe - 2027
Timeline
General Manager
Crab Knight International
10.2024 - Current
General Manager
Crumbl Cookies
01.2024 - 10.2024
Assistant Restaurant Manager
Panda Express Restaurant Group
03.2021 - 01.2024
Bachelor of Science - Criminal Justice
Liberty University