Elicia Mason
Bethel,US
Summary
Dedicated and enthusiastic team player with a positive and outgoing personality. Committed to ensuring customer satisfaction and driving company success. Skilled in perfecting processes for efficiency and quality. A dynamic and articulate individual with a strong focus on building relationships, fostering partnerships, and driving business growth.
Overview
8
8
years of professional experience
Work History
Cafe Worker
University Of Texas At Austin
Austin, TX
01.2021 - 10.2025
- Provided friendly customer service in a fast-paced café environment
- Handled multiple orders at once during busy lunch hours
- Maintained a clean and safe food service area
- Supported kitchen staff with food preparation and restocking items
- Restocked food, drinks, and supplies throughout the shift
- Kept the café, kitchen, and seating area clean and organized
- Helped with opening and closing tasks
- Checked food items to make sure they were fresh
- Assisted with basic food preparation
Call Center Representative
Apple
Austin, TX
08.2017 - 12.2020
- Help customers troubleshoot issues with iPhones, iPads, MacBooks, and other Apple devices
- Explain how products and features work
- Assist customers with account issues, passwords, or billing questions
- Schedule repair appointments when needed
- Document customer concerns and solutions in the system
- Meet call time and customer service goals
- Keep up with updates on new Apple products and software
Education
High School Diploma -
Austin Can Academy Charter School
Austin, TX, US06.2016
Skills
- Customer Service
- Communications
- Problem Resolution
- Time management
- Leadership skills
- Self motivation
- Organizational Skills
- POS
- Cleaning Experience
- Ordering supplies
- Food preparation
- Food safety and sanitation
- Checking food temperatures and storage standards
- Managing high-volume meal service
- Supporting kitchen staff during peak hours
- Ensuring timely food service to customers
Timeline
Cafe Worker
University Of Texas At Austin
01.2021 - 10.2025
Call Center Representative
Apple
08.2017 - 12.2020
High School Diploma -
Austin Can Academy Charter School