Summary
Overview
Work History
Education
Skills
Timeline
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Elicia Mason

Bethel,US

Summary

Dedicated and enthusiastic team player with a positive and outgoing personality. Committed to ensuring customer satisfaction and driving company success. Skilled in perfecting processes for efficiency and quality. A dynamic and articulate individual with a strong focus on building relationships, fostering partnerships, and driving business growth.

Overview

8
8
years of professional experience

Work History

Cafe Worker

University Of Texas At Austin
Austin, TX
01.2021 - 10.2025
  • Provided friendly customer service in a fast-paced café environment
  • Handled multiple orders at once during busy lunch hours
  • Maintained a clean and safe food service area
  • Supported kitchen staff with food preparation and restocking items
  • Restocked food, drinks, and supplies throughout the shift
  • Kept the café, kitchen, and seating area clean and organized
  • Helped with opening and closing tasks
  • Checked food items to make sure they were fresh
  • Assisted with basic food preparation

Call Center Representative

Apple
Austin, TX
08.2017 - 12.2020
  • Help customers troubleshoot issues with iPhones, iPads, MacBooks, and other Apple devices
  • Explain how products and features work
  • Assist customers with account issues, passwords, or billing questions
  • Schedule repair appointments when needed
  • Document customer concerns and solutions in the system
  • Meet call time and customer service goals
  • Keep up with updates on new Apple products and software

Education

High School Diploma -

Austin Can Academy Charter School
Austin, TX, US
06.2016

Skills

  • Customer Service
  • Communications
  • Problem Resolution
  • Time management
  • Leadership skills
  • Self motivation
  • Organizational Skills
  • POS
  • Cleaning Experience
  • Ordering supplies
  • Food preparation
  • Food safety and sanitation
  • Checking food temperatures and storage standards
  • Managing high-volume meal service
  • Supporting kitchen staff during peak hours
  • Ensuring timely food service to customers

Timeline

Cafe Worker

University Of Texas At Austin
01.2021 - 10.2025

Call Center Representative

Apple
08.2017 - 12.2020

High School Diploma -

Austin Can Academy Charter School