Elicia Prine
Mayo,FL
Summary
Overview
25
25
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Pilot Catastrophe/Allstate
10.2024 - 12.2024
- Download claims to be processed for current catastrophic storm Hurricane Helene. Review all claims and collect all necessary data on policy coverages, endorsements, exclusions, deductible, as well as research policy for any prior claims filed, document customers tenure with Allstate so as to thank them for number of years committed. All collected data is prepared for first contact call to review with insureds, followed by setting an appointment.
- Contact all insureds with in 48 hrs of claims downloaded, and schedule appointment to meet insured and adjust damage
- Explain insureds benefits
- Scope damaged property and create an estimate based on damages using claims program
- Chart documentation
- Organize file for review, and print checks for claims damage.
- Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
- Contact insured to review settlement amount of for each covered structure, explain policy deductible, ACV/RCV as it applies to their settlement, reviewed any denials, and explained how to file for supplement if needed.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Achieved consistent compliance with internal guidelines and regulatory requirements through meticulous documentation of all claim activities.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Massage Therapist - Independent Contractor
Self employed
04.2011 - 09.2024
- Schedule appointments
- Interview clients, asses their needs, and document clients chief complaints, plan of treatment, etc..
- Treat clients needs, and schedule follow ups
Nursing Assistant
Trenton Medical Center
01.2006 - 12.2006
- Chart documentation: chief complaints, BP, medication review, etc..
- Check patient vitals
- Check message line, and return calls
- Call in prescriptions
- Chart filing
- Answer phones, and check patients in
Catastrophe Claims Adjuster
Pilot/Allstate
01.2004 - 12.2005
- Download claims to be processed
- Contact all insureds with in 48 hrs of claims downloaded, and schedule appointment to meet insured and adjust damage
- Explain insureds benefits
- Scope damaged property and create an estimate based on damages using claims program
- Chart documentation
- Organize file for review, and print checks for claims damage
Nurse/Charge Nurse for Orthopedic Pod
Lowcountry Medical Group
01.2000 - 12.2003
- Nurse for Ortho department and nurse management
- Also worked in lab, family medicine, urology
- Managed front desk, check in check out, phones, etc...this was a large multi practice and in my years I given the opportunity to cover various jobs and positions so as to be very versitile and used wherever needed
Education
Massage Therapy License - Massage
Florida School of Massage
Gainesville, FL03.2011
Physical Therapy Assistant - Nursing
Lake City Community College
Lake City, FL01.2010
CNA - Nursing
Express Training Services
Gainesville, FL01.2006
Skills
- Word
- Xactimate estimating system
- Customer Relations Management
- Appointment Coordination
- Demographic Information Analysis
- Service Payment Processing
- Strong Verbal Communication
- Ensure Compliance with Client Records
- Business Management Oversight
Certification
Massage Therapist, 01/01/11, 12/31/17
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Catastrophe Claims Adjuster
Pilot Catastrophe/Allstate
10.2024 - 12.2024
Massage Therapist - Independent Contractor
Self employed
04.2011 - 09.2024
Nursing Assistant
Trenton Medical Center
01.2006 - 12.2006
Catastrophe Claims Adjuster
Pilot/Allstate
01.2004 - 12.2005
Nurse/Charge Nurse for Orthopedic Pod
Lowcountry Medical Group
01.2000 - 12.2003
Massage Therapy License - Massage
Florida School of Massage
Physical Therapy Assistant - Nursing
Lake City Community College
CNA - Nursing
Express Training Services
Massage Therapist, 01/01/11, 12/31/17
Similar Profiles
Carlind RamosCarlind Ramos
Insurance- Multi-Line Adjuster- Auto/Property at Pilot Catastrophe Allstate (Contract Position)Insurance- Multi-Line Adjuster- Auto/Property at Pilot Catastrophe Allstate (Contract Position)
Timothy WolfeTimothy Wolfe
INDEPENDENT ADJUSTER ( FIELD ) at Pilot Catastrophe - Allstate - Hurricane BerylINDEPENDENT ADJUSTER ( FIELD ) at Pilot Catastrophe - Allstate - Hurricane Beryl
Sharlene FallsSharlene Falls
Property Adjuster at Allstate Insurance Company / Pilot Catastrophe SvcProperty Adjuster at Allstate Insurance Company / Pilot Catastrophe Svc