Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elicia Santos

Tampa,FL

Summary

Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy.

Overview

4
4
years of professional experience

Work History

Server, Togo, Server Assistant

Outback Steakhouse
Tampa
05.2022 - Current
  • Welcome guest in a positive and friendly manner
  • Operated a POS system to transmits orders for all beverages and food accurately
  • Track timing of orders such as beverages, bar drinks, appetizers, salads, entrees, and desserts
  • Check on guests no more than 2 minutes after they receive their orders to correct any mistakes and to ensure the guest that they'll be taken care of.

To-Go Server

Chuys Tex-Mex
Wesley Chapel
06.2021 - 05.2022
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
  • Operated POS terminals to input orders, split bills and calculate totals
  • Cleared table and bussed dishes to allow for quick setups
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.

Receptionist & Cashier

Wesley Chapel Nissan
Wesley Chapel, FL
10.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Customer Service Representative

Ferman Collision
Tampa, Fl
08.2020 - 06.2021
  • Set up and activated customer accounts
  • Execute documentation for authorization of repairs and payment
  • Create work orders
  • Documented conversations with customers keeping informed of repairs and to track requests, problems and solutions
  • De-escalated problematic customer concerns, maintaining calm, friendly, and professional demeanor
  • Deliver exceptional customer service and support to each customer, paving a way for future business opportunities.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
04.2021

Skills

  • Customer relations
  • Cash Handling
  • Safe food handling
  • Exceptional customer service
  • Professional Appearance
  • Reliable
  • Strong Work Ethic
  • Reliable and Responsible
  • Adaptable and Flexible
  • Attention to Detail

Timeline

Server, Togo, Server Assistant

Outback Steakhouse
05.2022 - Current

Receptionist & Cashier

Wesley Chapel Nissan
10.2021 - 12.2021

To-Go Server

Chuys Tex-Mex
06.2021 - 05.2022

Customer Service Representative

Ferman Collision
08.2020 - 06.2021

High School Diploma -

Penn Foster Career School
Elicia Santos