Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Katerina Tarelli

Staten Island,USA

Summary

Dynamic retail professional with proven success at ShopRite, recognized for resolving over 50 customer inquiries daily and maintaining a 95% satisfaction rating. Skilled in POS operation and team training, I excel in fast-paced environments, delivering exceptional service while achieving sales goals and fostering collaboration among team members.

Overview

4
4
years of professional experience

Work History

Retail Associate

ShopRite
Staten Island, USA
02.2021 - Current
  • Resolved an average of 50+ customer inquiries daily via phone, email, and in person.
  • Maintained 95% customer satisfaction rating by handling complaints quickly and professionally.
  • Trained 5 new team members, improving onboarding time by 30%.
  • Operated POS systems, and managed returns, exchanges, and inventory issues.

Crew Member

Wendys
Staten Island, USA
06.2023 - 04.2024
  • Prepared mixed and cooked vegetables, proteins, and grains, following standardized recipes and quality guidelines.
  • Assisted guests by providing accurate menu information, enhancing both dine-in and drive-through experiences.
  • Upheld food safety and sanitation protocols, contributing to the restaurant's 'A' health inspection rating.
  • Delivered high-quality service in a fast-paced environment through strong multitasking and communication skills. Prepared mixed and cooked vegetables, proteins, and grains according to recipes and quality standards.
  • I interacted with the guest, providing information about the menu, which resulted in a better dining and drive-through experience.
  • Maintained food safety standards, contributing to the restaurant's (A) letter grade.
  • Strong customer service and multitasking abilities to support a fast-paced environment while maintaining quality.

Retail Sales Associate/ Key Holder

Foxy Lady
Staten Island, USA
05.2022 - 06.2023
  • Managed store opening and closing procedures, ensuring accurate cash reconciliation and timely bank deposits.
  • Trained and supervised staff to uphold safety standards and operational efficiency.
  • Conducted monthly inventory checks, maintaining precise stock records.
  • Achieved or surpassed monthly sales quotas set by management.

Front Counter

Euro Pizza
Staten Island, USA
07.2021 - 04.2022
  • Managed high foot traffic and large volume orders efficiently.
  • Cultivated strong rapport with team members to enhance collaboration.
  • Delivered excellent customer service in person and over the phone.
  • Ensured timely and courteous assistance for all customers.

Education

Certified Phlebotomy Technician (CPT) -

TIA School of Allied Health
Garden City, NY
01.2024

High School Diploma -

Susan E Wagner High School
Staten Island
01.2021

Skills

  • Bilingual
  • Great Customer service
  • Communication skills
  • Microsoft Products
  • Patient Care
  • Multitasking
  • Cleaning
  • POS operation
  • Team training
  • Cash handling
  • Sales reporting
  • Effective communication
  • Time management
  • Problem solving

Awards

Attendance awards

Languages

  • English
  • Albanian

Timeline

Crew Member

Wendys
06.2023 - 04.2024

Retail Sales Associate/ Key Holder

Foxy Lady
05.2022 - 06.2023

Front Counter

Euro Pizza
07.2021 - 04.2022

Retail Associate

ShopRite
02.2021 - Current

Certified Phlebotomy Technician (CPT) -

TIA School of Allied Health

High School Diploma -

Susan E Wagner High School

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