Elida Gonzales
Dimmitt,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Home Care Provider
Girling Home Health
Lubbock, TX
01.2024 - 04.2026
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
Head Waiter/cashier
J & M Barbque
Lubbock, TX
01.1997 - 02.2021
- Supervised dining room operations, ensuring exceptional guest experiences and timely service delivery.
- Trained and mentored junior waitstaff on menu knowledge and customer service best practices.
- Coordinated with kitchen staff to facilitate efficient meal preparation and order fulfillment.
- Managed reservations and seating arrangements to optimize table turnover rates.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Retail Cashier
Corner Package Liquor Store
Dimmitt, TX
08.2021 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Coordinated with stock team to expedite restocking of high-demand items.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Coding and Billing Specialist
Mobile X-Ray Service
Lubbock, TX
09.2019 - 10.2021
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
Education
GED -
Dimmitt High School
Dimmitt, TX05-1993
Skills
Team supervision
Sales techniques
Customer service management
Reservation handling
Order accuracy
Accurate money handling
POS system operation
Check payment processing
Point of sale (POS) system operations
Reliable and responsible
Team player
Languages
Spanish
Full Professional
Timeline
Home Care Provider
Girling Home Health
01.2024 - 04.2026
Retail Cashier
Corner Package Liquor Store
08.2021 - 01.2024
Coding and Billing Specialist
Mobile X-Ray Service
09.2019 - 10.2021
Head Waiter/cashier
J & M Barbque
01.1997 - 02.2021
GED -
Dimmitt High School