Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Elida Gonzalez

Corpus Christi,TX

Summary

Excellent people skills and thrives on helping to solve problems. Superb communication skills, verbal and written. Strong attention to detail.Highly organized with the ability to multi-task and accomplish multiple objective .

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Valence Health
Corpus Christi, TX
12.2013 - Current

Strictly followed all federal and state guidelines for release of information.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Confirmed patient information, collected copays and verified insurance.Completed appeals and filed and submitted claims.Submitted refund requests for claims paid in error.Consistently informed patients of their financial responsibilities prior to services being rendered.

Medical Office Specialist/ claims

Coastal Bend Cancer Center
Corpus Christi, TX
09.2008 - 11.2013

Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Maintained an organized logging system for tracking test results.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Scheduled radiology exams for patients.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Confirmed patient information, collected copays and verified insurance.

Education

GED - Medical Office Specialist

Career Center Of Texas
2006

Skills

  • Knowledge of HMOs, Medicare and Medi-Cal
  • Maintains strict confidentiality
  • Medical Manager Software
  • HIPAA compliance
  • Exercises good judgment
  • Patient-focused care
  • Strong work ethic

Certification

Certified Medical Office Specialist


Timeline

Customer Service Representative

Valence Health
12.2013 - Current

Medical Office Specialist/ claims

Coastal Bend Cancer Center
09.2008 - 11.2013

GED - Medical Office Specialist

Career Center Of Texas