Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tiffany Turner

Canmer,KY

Summary

Accomplished professional with expertise in customer service and records management, previously at Heartland Financial Group. Demonstrated ability to enhance client satisfaction and streamline operations. Proficient in EMR software and skilled in team collaboration, driving a 15% increase in efficiency. Adept at maintaining confidentiality and delivering patient-focused care. Dedicated Packer comfortable moving heavy items with zero difficulty. Versed in inventory cycle counting, filling orders and packing boxes. Punctual, hardworking and considered valuable team member. Strong Packer with basic mechanical maintenance and repair knowledge. Experienced in item inspection, package preparation and shipment management. Considered hardworking, driven, and respectful team player. Efficient Packer known for completing tasks with high productivity and precision. Skilled in inventory management, quality control, and safe packaging techniques, ensuring products are securely and effectively prepared for shipping. Excel in fast-paced environments through strong organizational, time management, and teamwork skills, contributing to smooth operational flow and customer satisfaction. Efficient Packer with relevant background in warehouse operations and logistics. Possess skills in safe packaging techniques, inventory management, and operating packing machinery. Demonstrated strengths include meeting tight deadlines, maintaining order accuracy and enhancing efficiency of packing procedures. Previous work has resulted in improved productivity and streamlined workflow within fast-paced distribution environments. Focused professional with superior skills in fulfillment, communication and time management. Proud professional experienced in working in solitary role or as part of busy team. Punctual with terrific work ethic. Talented packager with several years of experience and strong history of meeting demanding production targets in settings. Experienced in moving merchandise of all sizes manually and mechanically. Hardworking, reliable and driven to find new ways to improve performance. Efficient professional in logistics and packaging with a knack for completing tasks with high productivity. Possess specialized skills in inventory management, quality control, and machinery operation which contribute to streamlined packing processes. Excel at teamwork, problem-solving, and time management, ensuring seamless workflow and operational success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

packer inpector

Dart Containter
Horse cave , ky
06.2025 - Current
  • Inspect Lids to make sure that the quality is met.
  • Making sure all my line is clean and making sure my machines are running correctly
  • I make sure that all the computer work is done to company standards.
  • Put in work orders as needed
  • Following safety guidelines
  • Helping out other co-workers if they need help.

Call Center Representative

Heartland Finanacial Group
mcealster, ok
03.2023 - 06.2024
  • Assisted customers with policy inquiries and claims processing.
  • Explained coverage options and benefits to clients effectively.
  • Maintained accurate customer records in the insurance management system.
  • Advised customers on available coverage options that best fit their individual needs.
  • Provided quotes on various types of insurance policies.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Verified accuracy of customer data entered into the system.
  • Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.
  • Assisted with resolving complex claims or billing disputes in a timely manner.

Assistant Manager

KFC
Glasgow, Kentucky
08.2022 - 02.2023
  • Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
  • Trained and mentored team members on food safety and customer service standards.
  • Managed inventory levels and coordinated supply orders to meet operational needs.
  • Implemented staff scheduling to optimize labor efficiency during peak hours.
  • Collaborated with management to develop promotional strategies for menu items.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Conducted regular performance evaluations to support employee development initiatives.
  • Assisted in financial reporting and budget management for the restaurant's operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Established processes for monitoring customer satisfaction levels.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.

Dietary Manager

Signature HealthCARE
Glasgow, Kentucky
04.2020 - 04.2022
  • Oversaw daily dietary operations and meal planning for residents.
  • Ensured compliance with nutritional guidelines and food safety regulations.
  • Managed inventory and procurement of food supplies and equipment.
  • Trained staff on dietary protocols and kitchen safety standards.
  • Collaborated with healthcare teams to address resident dietary needs.
  • Developed menus that catered to diverse dietary requirements and preferences.
  • Conducted regular audits of food service practices for quality assurance.
  • Implemented cost-control measures to optimize food service efficiency.
  • Maintained records of patient diets including any special requirements or restrictions.
  • Investigated complaints from patients regarding their dining experience or nutritional needs.
  • Attended meetings with other healthcare professionals concerning nutrition-related topics.
  • Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
  • Provided training sessions for new employees on proper food handling techniques.
  • Coordinated food inventory and maintained costs within budget guidelines.
  • Managed dietetic staff to ensure compliance with state regulations.
  • Provided nutrition education to patients, families, and staff members.
  • Trained, disciplined and motivated staff to give all residents and guests top-notch service.
  • Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
  • Coordinated menus for special events in accordance with health department standards.
  • Complied with company protocols by maintaining sales floor and back stock inventory levels.
  • Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
  • Established healthful and therapeutic meal plans and menus for individuals with health conditions.
  • Evaluated food production to check whether food was being made, portioned and handled correctly.
  • Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
  • Developed policies and procedures related to patient meal services operations.
  • Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
  • Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
  • Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
  • Implemented a system for tracking patient preferences, allergies, intolerances.
  • Ensured accuracy of menu labeling information on all foods served in the facility.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Crew Member

Dairy Queen
Munfordville, KY
10.2019 - 02.2020
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Redeemed coins and tokens for cash at customer request.
  • Completed all gaming forms and reports and assisted customers with credit-related problems.
  • Worked as team member to provide highest level of service to customers.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Placed special merchandise orders for customers.
  • Served customers efficiently during peak hours, ensuring quick service.
  • Prepared and assembled menu items according to company standards.
  • Maintained cleanliness of dining area and workstations throughout shifts.
  • Operated cash register accurately, processing customer payments promptly.
  • Assisted in training new crew members on operational procedures.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Key Holder

Dollar General
Canmer, KY
06.2019 - 10.2019
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
  • Built and maintained customer rapport, which improved sales purchases by [Number]% within [Timeframe].
  • Compiled weekly monetary reports and records for store managers.
  • Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
  • Monitored incoming customer traffic to determine appropriate staffing.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Assisted upper management with reporting sales data, assessing employee performance and [Task].

CMA/CMAP

Pocola Health & Rehab Center
Pocola, OK
06.2003 - 11.2005
  • The reason why I left this job was because I moved back to Kentucky to be with my family. I enjoyed my job very much but I had to come back to my family.
  • Assisted healthcare professionals with patient assessments and routine examinations.
  • Managed patient records using electronic health record systems effectively.
  • Prepared examination rooms and ensured cleanliness for patient safety.
  • Educated patients on medication usage and treatment plans clearly.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Coordinated patient appointments and follow-up visits efficiently.
  • Facilitated communication between patients and healthcare providers regularly.
  • Supported staff in implementing infection control protocols diligently.
  • Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
  • Transported specimens to lab for analysis or delivered reports to appropriate personnel.
  • Verified accuracy of medication doses before administering them to patients.
  • Greeted patients upon arrival at office or clinic; verified insurance information prior to visit.
  • Administered injections and immunizations per protocol.
  • Answered telephones and responded to inquiries from patients regarding their healthcare needs.

CNA

Hart County Health Care Center
Horse Cave, KY
04.2004 - 10.2005
  • I quit this job because of being short staffed and spotted abuse in the facility, I reported the abuse and no longer wanted to be with the company.
  • Assisted patients with daily living activities and personal hygiene.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Maintained cleanliness and safety of patient environments and equipment.
  • Documented patient care and observations accurately in electronic records.
  • Collaborated with healthcare team to deliver comprehensive patient care.
  • Provided emotional support and companionship to patients and families.
  • Assisted in mobility exercises and rehabilitation activities for patients.
  • Educated patients on health management and wellness practices as directed.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Documented patient care services by charting in designated areas.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Provided emotional support to family members during difficult times.
  • Transported residents within the facility as needed.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported non-ambulatory residents in range of motion exercises.

Education

Medical Administration Assistant -

Ultimate Medical Academy
Clearwater, FL
04.2014 - 11.2015

High School Diploma -

Hart County High School
Munfordville, KY
06-1999

Skills

  • Maintains strict confidentiality
  • Strong planning skills
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Records management
  • Medical Manager Software
  • Customer service
  • Electronic Medical Record (EMR) software
  • Scheduling
  • ICD-9 coding
  • Technical support
  • CPT and HCPCS coding
  • Project management
  • Medical billing software
  • Data entry
  • Strong work ethic
  • Time management
  • Team player with positive attitude
  • Cash management
  • Exercises good judgment
  • MS Office
  • Good written communication
  • Training
  • Patient-focused care
  • Recordkeeping
  • Quality control
  • Machine operation
  • Safety compliance
  • Effective communication
  • Problem solving
  • Attention to detail
  • Performance evaluation
  • Conflict resolution
  • Employee training
  • Labeling
  • Quality assurance
  • Production line monitoring
  • Packing equipment
  • Fragile item handling
  • Barcode scanning
  • Barcode scanners

Certification

Medical administration Assistant

References

References available upon request.

Timeline

packer inpector

Dart Containter
06.2025 - Current

Call Center Representative

Heartland Finanacial Group
03.2023 - 06.2024

Assistant Manager

KFC
08.2022 - 02.2023

Dietary Manager

Signature HealthCARE
04.2020 - 04.2022

Crew Member

Dairy Queen
10.2019 - 02.2020

Key Holder

Dollar General
06.2019 - 10.2019

Medical Administration Assistant -

Ultimate Medical Academy
04.2014 - 11.2015

CNA

Hart County Health Care Center
04.2004 - 10.2005

CMA/CMAP

Pocola Health & Rehab Center
06.2003 - 11.2005

High School Diploma -

Hart County High School
Tiffany Turner