Elide Molotla
National City
Summary
Dynamic manager with a proven track record at Panera Bread, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, achieving departmental goals. Skilled in staff training and development, fostering a motivated workforce while maintaining high standards of service delivery.
Overview
2026
2026
years of professional experience
Work History
Manager
Panera Bread
2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Excellent customer service
Retail Merchandising Associate
Marshall’s
05.2016 - 02.2019
- Supported company expansion efforts, providing merchandising expertise in the planning and opening of new retail locations.
- Assisted in staff training, increasing overall team efficiency and productivity in the retail environment.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
- Implemented effective merchandising tactics that enhanced product presentation at retail locations.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Elevated the retail environment through attention to detail in presentation standards, creating a visually compelling shopping experience.
- Worked most areas cashier, floor and fitting room
Cleaning and Demolition
Serve Pro
03.2014 - 03.2014
- Streamlined operational processes by implementing innovative ideas that increased productivity without compromising quality or safety standards.
- Optimized resource usage by effectively salvaging reusable materials from demolition sites.
- Reduced environmental impact by properly disposing of hazardous materials according to regulations.
- Contributed to cost-effective operations by accurately estimating required labor, equipment, and resources for each project.
- Maintained clean and organized worksites, ensuring a safe and efficient working environment for crew members.
- Delivered accurate progress reports at regular intervals, allowing clients to stay informed about project status updates.
- Elevated client satisfaction rates through exceptional communication skills and prompt problem resolution abilities.
Education
High School Diploma -
Secundaria Abraham Lincoln
Rosarito Baja California MexicoSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Documentation and reporting
- Cross-functional teamwork
- Shift scheduling
- Conflict resolution
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Adaptability and flexibility
- Positive attitude
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Merchandising Associate
Marshall’s
05.2016 - 02.2019
Cleaning and Demolition
Serve Pro
03.2014 - 03.2014
Manager
Panera Bread
2016 - Current
High School Diploma -
Secundaria Abraham Lincoln
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