Elie Muke
Summary
Results-driven Operations Manager with over 10 years of progressive leadership experience at Samsung in the telecommunications industry. Proven success leading teams, improving operational performance, managing customer relationships, and coordinating with wireless carriers. Experienced in operations management, customer service, logistics, inventory control, technical support, software updates, employee development, and process improvement. Recognized for strong leadership, problem-solving, communication, and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Operations Manager
Samsung
Irving, Texas
01.2016 - Current
- Lead daily operations while ensuring efficiency, productivity, and compliance with company standards.
- Supervise, coach, and develop employees to achieve operational and customer service goals.
- Manage communication between Samsung, wireless carriers, and customers to resolve service and technical issues.
- Handle escalated customer concerns and provide timely resolutions.
- Oversee shipping, receiving, inventory management, and logistics operations.
- Perform software updates, device configuration, diagnostics, and troubleshooting.
- Monitor operational performance and implement process improvements to increase efficiency.
- Collaborate with cross-functional teams to improve customer satisfaction and business performance.
- Maintain accurate operational reports, inventory records, and documentation.
- Ensure compliance with company policies, safety standards, and quality requirements.
- Oversaw daily production and assembly activities to maintain workflow efficiency. for production and assembly lines.
- Implemented process improvements to enhance operational effectiveness.
- Developed training programs for new staff on operational procedures.
- Facilitated communication between departments to streamline processes.
- Analyzed operational data to identify areas for optimization.
Education
Associate of Science -
Tarrant County College
Fort Worth, TX 06.2026 - 08.2026
Skills
- Operations Management
- Team Leadership
- People Management
- Customer Service
- Telecommunications
- Wireless Carrier Support
- Technical Support
- Shipping & Receiving
- Inventory Management
- Logistics Coordination
- Software Updates
- Mobile Device Troubleshooting
- Employee Training & Development
- Performance Management
- KPI Monitoring
- Quality Assurance
- Process Improvement
- Cross-Functional Collaboration
- Conflict Resolution
- Microsoft Office (Word, Excel, Outlook)
Timeline
Associate of Science -
Tarrant County College
06.2026 - 08.2026
Operations Manager
Samsung
01.2016 - Current