ELIENE DELGADO
Sunnyvale
Summary
Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Customer Experience Specialist
Bay Materials
06.2021 - Current
- Oversaw inbound and outbound customer contacts (e.g., phone, email, online chat) to provide excellent customer service.
- Demonstrated ability to partner and work collaboratively with internal and external teams in a fast-moving environment.
- Communicated directly with customers, equipping them with reliable production information and promptly answering all inquiries and concerns
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
Production Technician
Bay Materials
11.2020 - 06.2021
- Collaborated with a team in the production, manufacturing, and packaging of plastic parts, always meeting deadlines
- Performed packaging and shipping activities, including assembling cartons, preparing boxes, affixing appropriate stickers and labels, and maintaining accurate, detailed shipping records
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
Corporate Travel & Events Supervisor
Renase Events and Incentives Agency
06.2011 - 12.2015
- Managed sales and negotiated travel, hotel, and car rental contracts with vendors to reach favorable agreements, fulfilling company needs while maintaining the budget
- Met with clients to determine their travel needs and advised them on modes of transportation, travel dates, costs, and accommodations to deliver the most cost-effective travel solutions
- Developed and implemented effective corporate travel and expense reporting policies and procedures
- Managed and maintained long-lasting relationships with corporate accounts
- Created and implemented marketing strategies and attended conferences to stay up to date on the latest tourism trends
Senior Corporate Travel Agent
Carlson Wagonlit Travel
12.2005 - 01.2009
Education
Bachelor’s degree - Tourism & Hospitality
Universidade Bandeirante de São Paulo
01.2008
Skills
- Excellent communication, interpersonal, critical thinking, organizational, negotiation, problem-solving, analytical, teamwork, and time management skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) SAP and QuickBooks
- Fluent in Portuguese and English Basic Spanish
- Account management
- Documentation skills
- Complaint handling
- Customer focus
Certification
- Development Planning Certificate – We Learn – Straumann Group 2022
- Basics of Project Management Certificate – We Learn – Straumann Group 2022
- Foundations of Project Management Certificate – Google – Online 2021
- Project Management Initiation Certificate – Google – Online 2021
- Leadership & People Management Certificate – Universidade Presbiteriana Mackenzie – Brazil 2015
LNGG
Fluent in Portuguese and English.
Basic Spanish.
Timeline
Sr. Customer Experience Specialist
Bay Materials
06.2021 - Current
Production Technician
Bay Materials
11.2020 - 06.2021
Corporate Travel & Events Supervisor
Renase Events and Incentives Agency
06.2011 - 12.2015
Senior Corporate Travel Agent
Carlson Wagonlit Travel
12.2005 - 01.2009
Bachelor’s degree - Tourism & Hospitality
Universidade Bandeirante de São Paulo
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