ELIENE KRAUSE
Newark,NJ
Summary
- Certified interpreter in community interpreting possesses excellent fluency - Portuguese and English.
- Interpreting experience in Portuguese
- Extensive Customer service-related experience - over 22 years experience in various positions
Overview
15
15
years of professional experience
Work History
Licensed Professional Portuguese/Spanish/English Interpreter
01.2012 - Current
- Rendered correct concepts/meanings between source and target languages conveying clarity, tone, and style from one language into another
- Provided strict renditions of the messages including every detail of the conversation
- Interpreted during missionary trips held in Honduras
- Provided consecutive and simultaneous interpretation of oral information from English to Portuguese as needed
Flight Attendants
Republic Airways
Newark, NJ
09.2022 - 11.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service Agent
American Airlines
01.2010 - 01.2021
Flight Attendant
Norwegian Airways
01.2010 - 01.2012
- Provide friendly and prompt customer service
- Communicate effectively with fellow flight crew members
- Utilize my multilingual communication skills to accommodate passengers and make announcements
- Enforce safety and security policies onboard
- Deescalate intense situations and temperaments
Education
Intermediate Certificate - Language Interpretation And Translation
University of Massachusetts, Amherst
Amherst, MA05.2022
Associate Of Applied Arts - Foreign Languages Education
Faculdades Integradas De Guarulhos
SAO PAULO- BRAZIL12.2001
Skills
- Problem solving
- Multi-tasking
- Paying close attention to details
- Translating and Interpreting Portuguese to English and Spanish to English
- Communicating effectively
- Embracing accountability
- Providing customer service
- Maintaining professional demeanor
- Completing tasks proactively
- Utilizing Sabre System / Quick System
- Utilizing World Trace System
- Utilizing internet
Qualifications Summary
- Certified interpreter in community interpreting possesses excellent fluency - Portuguese and English.
- Interpreting experience in Portuguese
- Extensive Customer service-related experience - over 25 years experience in various positions
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Flight Attendants
Republic Airways
09.2022 - 11.2024
Licensed Professional Portuguese/Spanish/English Interpreter
01.2012 - Current
Customer Service Agent
American Airlines
01.2010 - 01.2021
Flight Attendant
Norwegian Airways
01.2010 - 01.2012
Intermediate Certificate - Language Interpretation And Translation
University of Massachusetts, Amherst
Associate Of Applied Arts - Foreign Languages Education
Faculdades Integradas De Guarulhos