Summary
Overview
Work History
Education
Skills
Qualifications Summary
Languages
Timeline
Generic

ELIENE KRAUSE

Newark,NJ

Summary

  • Certified interpreter in community interpreting possesses excellent fluency - Portuguese and English.
  • Interpreting experience in Portuguese
  • Extensive Customer service-related experience - over 22 years experience in various positions

Overview

15
15
years of professional experience

Work History

Licensed Professional Portuguese/Spanish/English Interpreter

01.2012 - Current
  • Rendered correct concepts/meanings between source and target languages conveying clarity, tone, and style from one language into another
  • Provided strict renditions of the messages including every detail of the conversation
  • Interpreted during missionary trips held in Honduras
  • Provided consecutive and simultaneous interpretation of oral information from English to Portuguese as needed

Flight Attendants

Republic Airways
09.2022 - 11.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Customer Service Agent

American Airlines
01.2010 - 01.2021

Flight Attendant

Norwegian Airways
01.2010 - 01.2012
  • Provide friendly and prompt customer service
  • Communicate effectively with fellow flight crew members
  • Utilize my multilingual communication skills to accommodate passengers and make announcements
  • Enforce safety and security policies onboard
  • Deescalate intense situations and temperaments

Education

Intermediate Certificate - Language Interpretation And Translation

University of Massachusetts, Amherst
Amherst, MA
05.2022

Associate Of Applied Arts - Foreign Languages Education

Faculdades Integradas De Guarulhos
SAO PAULO- BRAZIL
12.2001

Skills

  • Problem solving
  • Multi-tasking
  • Paying close attention to details
  • Translating and Interpreting Portuguese to English and Spanish to English
  • Communicating effectively
  • Embracing accountability
  • Providing customer service
  • Maintaining professional demeanor
  • Completing tasks proactively
  • Utilizing Sabre System / Quick System
  • Utilizing World Trace System
  • Utilizing internet

Qualifications Summary

  • Certified interpreter in community interpreting possesses excellent fluency - Portuguese and English.
  • Interpreting experience in Portuguese
  • Extensive Customer service-related experience - over 25 years experience in various positions

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Flight Attendants

Republic Airways
09.2022 - 11.2024

Licensed Professional Portuguese/Spanish/English Interpreter

01.2012 - Current

Customer Service Agent

American Airlines
01.2010 - 01.2021

Flight Attendant

Norwegian Airways
01.2010 - 01.2012

Intermediate Certificate - Language Interpretation And Translation

University of Massachusetts, Amherst

Associate Of Applied Arts - Foreign Languages Education

Faculdades Integradas De Guarulhos

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ELIENE KRAUSE