Elier Vilalta
Miami Gardens,FL
Summary
Driven Service Technician with a proven track record at Cool Bear Services, excelling in installation, repair, and customer service. Mastered equipment troubleshooting and preventive maintenance, enhancing customer satisfaction significantly. Demonstrated exceptional attention to detail and the ability to communicate complex technical information effectively, ensuring optimal equipment use and safety compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
Cool Bear Services
07.2015 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Education
Hvac Mechanical - HVAC
Florida Career College - Miami
Miami, FL08.2014
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Documentation And Reporting
- Equipment Troubleshooting
- OSHA Requirements
Certification
EPA type 2
EPA 410A Safery
EPA Universal certification: 812230757750
Languages
Spanish
Elementary
English
Elementary
Timeline
Service Technician
Cool Bear Services
07.2015 - Current
Hvac Mechanical - HVAC
Florida Career College - Miami
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