Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic

Eliesel Cruz

East Hartford,CT

Summary

Seasoned in enhancing team performance and customer satisfaction at Chick-fil-A and Shake Shack, I excel in food service leadership and effective communication. Demonstrated expertise in conflict management and food safety practices, I proactively uplifted training standards, embodying a role model for excellence and accountability in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cross Trainer

Shake Shack
South Windsor, USA
10.2023 - 12.2024
  • Take your training talents and assist management teams in your Shack, and on the road.
  • You'll be the go-to for all things learning-related.
  • A Shack CROSS Trainer takes on more responsibility within the Shack, consistently enforcing Shack Standards among the team, as well as training Team Members to follow these standards, while always standing for something good.
  • A Shack Trainer is a role model to the team, old and new.
  • Remained up to date with developments in area of expertise through Shack provided resources.
  • Act in a supervisory capacity while no manager is actively on the floor.

Trainer

Chick-fil-A
Manchester, USA
12.2021 - 07.2023
  • A Certified Trainer begins to take on leadership positions within the store
  • Certified Trainers are expected to demonstrate strong character and integrity beyond just the functional skill of a team member
  • Certified Trainers can handle guest complaints, alleviate pressure from Shift Lead and are able to lead individuals
  • Certified Trainers act as role models for New Hires
  • Certified Trainers understand the proper procedures for all tasks a Team Member completes in their given area
  • Successfully assist in training New Hires
  • Act as a go-to person for Shift Lead
  • Able to hold people accountable for fulfilling their role properly
  • Proactively seeks out things that need to be done

Education

High School Diploma -

East Hartford High School
East Hartford, CT
06.2022

Skills

  • Food Service Experience
  • Team Oversight
  • Effective Communication
  • Leadership
  • Conflict management
  • Customer Service in Food Industry
  • Food Safety Practices
  • Cash handling
  • Professional Development
  • Customer service

Certification

  • Food Handler Certification

Languages

Spanish, Intermediate

Languages

Spanish
Limited

References

References available upon request.

Timeline

Cross Trainer

Shake Shack
10.2023 - 12.2024

Trainer

Chick-fil-A
12.2021 - 07.2023

High School Diploma -

East Hartford High School

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Eliesel Cruz