Alista Ford Iv
New York City
Summary
Customer Service with over 2-3 years of experience in enhancing customer satisfaction and streamlining service operations. Skilled in cash handling, workflow optimization, and customer feedback analysis, consistently improving team productivity and reducing customer wait times. Demonstrates strong ability to manage transactions and resolve customer inquiries, aiming to leverage these skills to further enhance customer service efficiency.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Cross Trainer
Juici Patties
New York City
03.2025 - Current
- Trained team members on food preparation and safety standards.
- Assisted in maintaining inventory levels for ingredients and supplies.
- Collaborated with staff to improve customer service and satisfaction.
- Monitored sales activities to ensure optimal performance and customer satisfaction.
- Monitored cooking equipment for proper operation and cleanliness.
- Supported management in training new hires on operational tasks.
- Stocked shelves with merchandise in accordance with store plans.
- Maintained cleanliness and orderliness in stock areas and sales floors.
- Maintained cleanliness in common areas and restrooms using appropriate cleaning supplies.
- Disposed of waste and recyclables following company guidelines and safety protocols.
- Assisted in inventory management by reporting low stock of cleaning materials regularly.
Sales Floor Associate
Kids Footlocker / Footlocker
New York City
01.2024 - 12.2024
- Assisted customers in selecting footwear and apparel for children.
- Maintained an organized and visually appealing sales floor layout.
- Operated point-of-sale systems to process transactions efficiently.
- Collaborated with team members to ensure stock availability and presentation.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized checkout area to enhance customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Received and inspected incoming inventory for quality and accuracy.
- Organized stock room layout to enhance product accessibility and efficiency.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with colleagues to optimize stock rotation and minimize waste.
- Conducted regular audits to ensure compliance with inventory standards.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
Cook / Dishwasher / Line Cook / Prep
Honey Grow
New York City
02.2023 - 07.2024
- Prep Organic Foods.
- Overseen meticulous preparation of organic ingredients, enhancing kitchen efficiency.
- Worked closely with the team to refine food prep processes, boosting productivity.
- Passionately engaged in all kitchen roles, from cooking to dishwashing, ensuring top quality.
- Streamlined food prep flow, reducing time by 10%.
- Maintained high standards in organic food handling.
- 1 Year Of Cookin Burgers, Fires And Preping Food Products, Dining Experience And Greeting Guest With The Desire And Ability To Welcome Them.
- 1 Year Of Handling Ice Cream And Custard Orders I Am Able To Close And Open The Store, Cleaning Bathrooms, Floors, Ventilation, Walls And The Ability To Dishwash.
- Can Open And Close The Store With No Problem.
- Great Listener And Hands On Learner.
- Dishwasher, Cashier, Runner, Line Cook, Can Handle A Wok And Follow The Safety And Food Protocols And Never Skips Steps And Able To Teach.
Stocker /Line Assembler
Whole Foods warehouse
New York City
10.2022 - 05.2024
- Organized inventory for efficient stocking and retrieval in a busy warehouse.
- Loaded and unloaded products from delivery trucks following safety protocols.
- Maintained cleanliness and orderliness of storage areas to ensure accessibility.
- Collaborated with team members to optimize product placement on shelves.
- Conducted regular stock counts to verify inventory accuracy and availability.
- Prepared ingredients for daily menu items and specials.
- Followed recipes to ensure consistent food quality and presentation.
- Operated kitchen equipment including grills, fryers, and ovens.
- Assisted in training new kitchen staff on procedures and safety practices.
- Collaborated with team members to coordinate meal service during peak hours.
- Operated assembly line machinery for efficient product manufacturing.
- Assembled components following detailed specifications and blueprints.
- Collaborated with team members to streamline assembly processes.
- Trained new employees on assembly techniques and safety protocols.
- Monitored inventory levels of materials and notified supervisors when restocking was needed.
Shift Leader
Shake Shack
New York City
11.2021 - 10.2023
- Receive payment by cash, credit cards, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Engage vendors and drivers with a positive attitude.
- Greet customers and answer their questions.
- Trained new employees on operational procedures and customer service.
- Managed inventory levels and restocked supplies as needed.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Resolved customer complaints promptly to maintain a positive experience.
Crew Leader
Jollibee
New York City
02.2022 - 07.2023
- Supervised daily operations in a fast-paced restaurant environment.
- Trained and mentored new crew members on service standards.
- Ensured food quality and safety compliance during meal preparation.
- Monitored equipment functionality and reported maintenance needs immediately.
- Mentored newly hired crew members to prepare each for job roles.
- Prepared and cooked a variety of dishes according to recipes and standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Coordinated with team members to ensure timely meal service during busy shifts.
- Assisted in menu planning by providing input on seasonal ingredients and trends.
- Trained new kitchen staff on proper cooking techniques and safety protocols.
- Collaborated with front-of-house staff to accommodate special dietary requests from customers.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Customer Service
Rite Aid
New York City
02.2018 - 06.2021
- Greeted and assisted customers, providing product recommendations and resolving inquiries.
- Handled cash transactions, balanced registers, and generated sales reports.
- Processed refunds and exchanges, addressing customer complaints effectively.
- Ensured accurate pricing and quantities, issuing receipts for all transactions.
- Maintained a clean and organized workspace, adhering to store procedures.
- Streamlined team workflows, enhancing productivity by 20% through effective management.
- Analyzed customer feedback, leading to a 10% improvement in customer satisfaction.
- Enhanced team collaboration, reducing customer wait times by 15%.
Education
Culinary
Delaware Valley Job Corp
New York City 02.2021 - 07.2022
High School -
Erasmus Hall
New York City06.2021
Skills
- Cash Handling
- Workflow Optimization
- Product Recommendations
- Customer Feedback Analysis
- Team Productivity
- Cash Transactions
- Refunds & Exchanges
- Customer Service
- Customer Satisfaction Improvement
- Negotiation
- Attention to Detail
- Conflict Resolution
- Time Management
- Communication Skills
- Problem Solving
- Store Opening/Closing
- Staff Training
- Dining Experience Enhancement
- Quality Customer Service
- Customer Loyalty Programs
- Upselling Techniques
- Time Efficiency
- Team Leadership
- Effective Communication
- Inventory management
- Food preparation
- Customer service
- Employee training
- Time management
- Cleaning protocols
- Menu planning
- Sales monitoring
- Cash handling
- Problem solving
- Staff scheduling
- Quality control
- Workforce management
- Documentation and reporting
- Strategic planning
- Goal setting
Personal Information
Age: 21
Timeline
Cross Trainer
Juici Patties
03.2025 - Current
Sales Floor Associate
Kids Footlocker / Footlocker
01.2024 - 12.2024
Cook / Dishwasher / Line Cook / Prep
Honey Grow
02.2023 - 07.2024
Stocker /Line Assembler
Whole Foods warehouse
10.2022 - 05.2024
Crew Leader
Jollibee
02.2022 - 07.2023
Shift Leader
Shake Shack
11.2021 - 10.2023
Culinary
Delaware Valley Job Corp
02.2021 - 07.2022
Customer Service
Rite Aid
02.2018 - 06.2021
High School -
Erasmus Hall