Eliesha Padilla
Allentown,PA
Summary
Detail oriented and dependable professional with experience in healthcare support, administrative coordination, customer service, and office operations. Skilled in scheduling, documentation, data entry, and record management while maintaining confidentiality and compliance. Known for being organized, clear in communication, and reliable in fast paced healthcare and office environments.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Allied Universal Security
Allentown, Pennsylvania
08.2023 - Current
- Maintain daily activity logs, reports, and access records
- Document incidents and follow reporting procedures
- Communicate with staff, visitors, and management
- Follow site-specific policies and company procedures
- Provide calm, professional support during incidents
Customer Service Representative
Optum Health United Health Care
Remote
05.2024 - 01.2025
- Managed inbound and outbound calls
- Scheduled, coordinated, and updated patient appointments
- Assisted with referrals and authorization requests
- Entered and updated patient and insurance records
- Served as a point of contact for patient questions
- Followed HIPAA and internal compliance policies
Crew Member
Chipotle Mexican Grill
Allentown, Pennsylvania
04.2021 - 10.2023
- Took customer orders and handled cash transactions
- Prepared food following safety and quality standards
- Assisted with opening, closing, and inventory deliveries
- Worked with management to resolve customer concerns
Wireless Sales Associate
T-Mobile
Allentown, Pennsylvania
03.2023 - 09.2023
- Assisted customers with account services, billing, and technology support
- Used digital tools for onboarding and documentation
- Maintained accuracy in customer transactions
Shift Leader
Smoothie King
Allentown, Pennsylvania
09.2021 - 11.2021
- Supported daily operations and supervised team members during shifts
- Assisted with scheduling and shift coverage
- Managed cash drawers and prepared deposits
- Trained new employees
- Addressed customer and team concerns
- Ensured health, safety, and service standards were followed
Nutrition Services Aide
St. Luke’s Hospital
Allentown, Pennsylvania
06.2021 - 09.2021
- Prepared and delivered patient meals according to dietary orders
- Used double-identifier procedures to ensure patient safety
- Verified tray accuracy and assisted patients
- Maintained sanitation, food quality, and temperature standards
Customer Service Team Member
Panera Bread | MOD Pizza | McDonald’s
Allentown, Pennsylvania
2021 - 2021
- Provided customer service in fast-paced environments
- Handled cash transactions and ensured order accuracy
- Followed safety, sanitation, and company procedures
- Worked effectively as part of a team
Education
Associate of Arts - Business Fundamentals
University of Phoenix
Phoenix, AZ05-2025
High School Diploma -
Pennsylvania Cyber Charter School
Midland, PA01-2023
Skills
- Administrative & Clerical Support
- Scheduling, Calendar & Appointment Coordination
- Data Entry, Documentation & Record Management
- Microsoft Word & Excel
- Basic Accounting & Bookkeeping Support
- Phone, Email & Front Desk Communication
- HIPAA & Confidentiality Compliance
- Customer & Patient Service
- Office Organization, Time Management & Teamwork
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
Optum Health United Health Care
05.2024 - 01.2025
Security Officer
Allied Universal Security
08.2023 - Current
Wireless Sales Associate
T-Mobile
03.2023 - 09.2023
Shift Leader
Smoothie King
09.2021 - 11.2021
Nutrition Services Aide
St. Luke’s Hospital
06.2021 - 09.2021
Crew Member
Chipotle Mexican Grill
04.2021 - 10.2023
Customer Service Team Member
Panera Bread | MOD Pizza | McDonald’s
2021 - 2021
Associate of Arts - Business Fundamentals
University of Phoenix
High School Diploma -
Pennsylvania Cyber Charter School