ELIET N. SANTIAGO FERNANDEZ
Milton
Summary
Detail-oriented professional with over 10 years of experience in customer service and administrative support for small businesses. Skilled in planning, analysis, and communication across diverse assignments. Proficient in Microsoft Office Suite and Adobe applications, with fluency in English, Spanish, and French.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CYP Program Assistant
Department of the Navy – MWR, Naval Air Station Whiting Field
Milton, FL
06.2026 - Current
- Supervised children and youth during classroom activities, outdoor recreation, field trips, and special events, ensuring accountability and safety to foster a secure learning environment.
- Supervise children and youth during classroom activities, outdoor recreation, field trips, and special events while ensuring accountability and safety.
- Apply approved child guidance techniques to encourage positive behavior and support individual developmental needs.
- Promoted health, nutrition, and fitness through structured daily programming that encouraged active participation and healthy habits.
- Assist with planning and implementing activity schedules that meet program requirements and developmental standards.
- Maintained positive communication with families and staff, enhancing customer service and fostering collaborative relationships to support child development.
Lead Child and Youth Program Assistant
Child Youth School Services
Fort Bragg, NC
01.2023 - 05.2026
- Supervised and supported children's development of social-emotional, cognitive, language, and physical skills. Instructed team members in job techniques, provided written instructions and reference materials, and clarified program guidance and policies.
- SUPERVISION: Supervised children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events. Maintained control, accountability and safety of children and youth.
- PLANNING: Demonstrated, instructs, leads, and facilitates planned and spontaneous program activities. Promoted safety, health, fitness and nutrition educational practices. Reviewed, provides input to, and implements schedules and activity plans. Inputting and submitting children observations. Familiar with Teaching Strategies and TS Gold. Ensuring that all paperwork was current and maintaining children’s portfolios up-to-date.
- PLANNING: Demonstrated, instructs, leads, and facilitates planned and spontaneous program activities. Promoted safety, health, fitness and nutrition educational practices. Reviewed, provided input to, and implemented schedules and activity plans. Inputting and submitting children observations. Familiar with Teaching Strategies and TS Gold. Ensuring that all paperwork was current and maintaining children’s portfolios up-to-date.
- Supervisor: Gina Azevedo (910-908-4209) Okay to contact this Supervisor: Yes
Lead Child and Youth Program Assistant
Child Youth School Services
Fort Polk, Louisiana
01.2022 - 01.2023
- Supervised and supported children's development in social, emotional, cognitive, language, and physical skills. Instructed team members on specific tasks and job techniques. Provided written instructions and reference materials.
- Supervised children and youth during various activities and events to ensure safety and engagement.: Supervised children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events. Maintained control, accountability and safety of children and youth.
- Engaged with children and youth using effective guidance techniques to promote development.: Interacted with children and youth using approved child guidance and youth development techniques. Interacted professionally with staff members, parents, and local installation command personnel.
- PLANNING: Demonstrated, instructs, leads, and facilitates planned and spontaneous program activities. Promoted safety, health, fitness and nutrition educational practices. Reviewed, provides input to, and implements schedules and activity plans. Inputting and submitting children observations. Familiar with Teaching Strategies and TS Gold. Ensuring that all paperwork was current and maintaining children’s portfolios up-to-date.
- Supervisor: Eugenia Smith (337-531-6602) Okay to contact this Supervisor: Yes
Child and Youth Program Assistant
Child, Youth School Services
Fort Polk, Louisiana
01.2019 - 01.2022
- Nurturing Child Caregiver who excels in supervising and helping the children develop their social emotional, cognitive, language and physical skills. Worked part-time in Child and Youth Services, supervising children and facilitating their development.
- Oversaw children during daily activities, ensuring their safety and engagement.: Supervised children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events. Maintained control, accountability and safety of children and youth.
- Engaged with children and youth using effective guidance techniques to promote development.: Interacted with children and youth using approved child guidance and youth development techniques. Interacted professionally with staff members, parents, and local installation command personnel.
- PLANNING: Demonstrated, instructs, leads, and facilitates planned and spontaneous program activities. Promoted safety, health, fitness and nutrition educational practices. Reviewed, provided input to, and implemented schedules and activity plans. Inputting and submitting children observations. Familiar with Teaching Strategies and TS Gold. Ensuring that all paperwork was current and maintaining children’s portfolios up to date.
- Supervisor: Eugenia Smith (337 531-6602) Okay to contact this Supervisor: Yes
Virtual Secretary
All Systems Go
San Juan, Puerto Rico
01.2017 - 01.2018
- Delivered administrative and clerical support, ensuring smooth operations and efficient workflow.
- Responded to written and verbal inquiries from the manager, facilitating effective communication and timely resolution of issues.
- FILE MANAGEMENT: Assisted the accounting staff in archiving payrolls and payment receipts. File, retrieve and organize by year the monthly payrolls. Scan and file the payment receipts by date.
- Supervisor: Edwin S. Solano (787 612-1218). Okay to contact this Supervisor: Yes
Server, Runner and Breaker
The Cheesecake Factory
San Juan, Puerto Rico
01.2013 - 01.2018
- Provided a great experience to the customer and made them want to come back.
- COMMUNICATION: Manage customers’ orders and help them choose the right plate according to their preferences. Be a responsible server and ask if the customer has a food allergy and notify the manager for special care with the food for that guest. Great listening skills.
- Responded to inquiries and anticipated needs while serving, fostering a service-oriented atmosphere that enhanced customer satisfaction.
- Trained new recruits on menu items and position responsibilities in a fast-paced environment.: Train the new recruits and help them learn the plates' names and the duties of the position. Be very consistent, fast and aware of your trainees and also maintain a professional environment.
- Supervisor: Juan Huezo (914 426-1468) Okay to contact this Supervisor: Yes
Hostess, Cashier and Server
Pizza Hut
San Juan, Puerto Rico
01.2010 - 01.2012
- Delivered exceptional customer service, enhancing guest experience.
- Assisted management in developing daily server floor plans.
- Assigned tables to servers based on clock-in time. Prepared utilities for food delivery. Suggested menu options to guests upon request.
- Greeted customers in-person and on the phone to create a welcoming atmosphere. Answer to all the questions in a professional way. Ask for minor details such as allergies and concerns about the food. Great verbal and non-verbal communication.
- Assisted guests with personal belongings to their tables, ensured attentive service, and provided updates on order status.
Education
Bachelor of Arts (B.A.) - Modern Languages: Francophone Studies, Hispanic Studies: Linguistics
University of Puerto Rico
San Juan, PR01-2018
Skills
- Activity organization
- Event coordination
- Child development
- Health and safety
- Developmental care
- Positive reinforcement
- Professionalism and ethics
- Patience and empathy
Certification
- Child Development Associate with Office Management (CDA) May, 2021
- Texas A&M University
- Kingsville, TX
MILITARY SPOUSE PREFERENCE
Spouse of Active Duty U.S. Army soldier. Eligible for consideration under Executive Order 13473, September 11, 2009, Noncompetitive Appointment for Certain Military Spouses.
KEY ACCOMPLISHMENT
- The fast pace environment I worked under has prepared me to develop ability to provide affection, security and comfort, patience and self-control skills, excellent interpersonal and age-appropriate communication, strong skills providing instruction to children and high physical stamina and perseverance.
- Successfully delivered the translation work on the dateline. Customers were very satisfied.
- The fast pace environment I worked under as part of the food industry customer relationships has prepared me to develop my ability to work under challenging circumstances, be decisive and self-reliant. I am confident in my ability to trouble shoot difficult situations; yet maintain the communication channels open for learning and teaching others.
- Create an organization system and help them organize their paperwork.
- Performed an excellent job as a hostess and cashier and whit-in a year I was promoted to a server. Developed profitable relationships with the clients based on excellent customer service and understanding the client’s needs.
Timeline
CYP Program Assistant
Department of the Navy – MWR, Naval Air Station Whiting Field
06.2026 - Current
Lead Child and Youth Program Assistant
Child Youth School Services
01.2023 - 05.2026
Lead Child and Youth Program Assistant
Child Youth School Services
01.2022 - 01.2023
Child and Youth Program Assistant
Child, Youth School Services
01.2019 - 01.2022
Virtual Secretary
All Systems Go
01.2017 - 01.2018
Server, Runner and Breaker
The Cheesecake Factory
01.2013 - 01.2018
Hostess, Cashier and Server
Pizza Hut
01.2010 - 01.2012
Bachelor of Arts (B.A.) - Modern Languages: Francophone Studies, Hispanic Studies: Linguistics
University of Puerto Rico