Results-driven Customer Service Representative known for effective problem-solving and maintaining a professional telephone demeanor. Strong background in customer engagement and training new staff, eager to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Sales Coordinator
MIAMI ALKALINE WATER
03.2022 - 10.2022
Coordinated sales activities and schedules to optimize team efficiency.
Managed client communications, providing timely responses and support.
Trained new staff on sales processes and customer service standards.
Coordinated product demonstrations to showcase key features for sales prospects.
Built relationships with customers and community to promote long term business growth.
Sales Associate
SEVILLA INTERNATIONAL LLC
01.2023 - 08.2024
Maintained knowledge of current sales promotions and product features.
Assisted customers with product selection and inquiries.
Processed transactions efficiently using point-of-sale systems.
Collaborated with team members to achieve store goals and targets.
Built relationships with customers to encourage repeat business.
Customer Service Representative
PureFormulas
12.2024 - 01.2026
Resolved customer inquiries through multi-channel communication, ensuring prompt and accurate responses.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Coordinated with logistics department to expedite shipping for urgent customer orders.