Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eliezer Arauz

Miami,FL

Summary

Results-driven Customer Service Representative known for effective problem-solving and maintaining a professional telephone demeanor. Strong background in customer engagement and training new staff, eager to contribute to organizational success.

Overview

4
4
years of professional experience

Work History

Sales Coordinator

MIAMI ALKALINE WATER
03.2022 - 10.2022
  • Coordinated sales activities and schedules to optimize team efficiency.
  • Managed client communications, providing timely responses and support.
  • Trained new staff on sales processes and customer service standards.
  • Coordinated product demonstrations to showcase key features for sales prospects.
  • Built relationships with customers and community to promote long term business growth.

Sales Associate

SEVILLA INTERNATIONAL LLC
01.2023 - 08.2024
  • Maintained knowledge of current sales promotions and product features.
  • Assisted customers with product selection and inquiries.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to achieve store goals and targets.
  • Built relationships with customers to encourage repeat business.


Customer Service Representative

PureFormulas
12.2024 - 01.2026
  • Resolved customer inquiries through multi-channel communication, ensuring prompt and accurate responses.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.


Education

High School Diploma -

G HOMES BRADDOCK SENIOR HIGH SCHOOL
Miami, FL
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft outlook
  • Staff training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

PureFormulas
12.2024 - 01.2026

Sales Associate

SEVILLA INTERNATIONAL LLC
01.2023 - 08.2024

Sales Coordinator

MIAMI ALKALINE WATER
03.2022 - 10.2022

High School Diploma -

G HOMES BRADDOCK SENIOR HIGH SCHOOL