Eliezer Contreras
West New York,NJ
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Service Desk Technician
Variscale Services & Engineering
05.2023 - Current
- Managed high levels of call flow and responded to technical support needs.
- Analyzed and interpreted complex enterprise log files to diagnose and resolve system failures
- Conducted BIOS and Flash ROM updates, ensuring systems were up-to-date with the latest firmware
- Produced comprehensive test and failure analysis reports, contributing to continuous improvement initiatives
- Utilized basic Linux commands to perform file management, check system status, and troubleshoot issues, contributing to efficient remote support.
- Configured network components, including cabling, switches, fiber, port configurations, and VLAN, to maintain robust and reliable IT infrastructure.
Advanced Repair Agent
Best Buy
01.2020 - 05.2023
- Assembled, maintained, and repaired system hardware.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Provided analytical problem-solving support, addressing complex technical issues with precision and efficiency
- Delivered strong oral and written communication, facilitating clear and effective interactions with customers and team members.
- Performed regular upgrades to update systems and improve operability.
Consultation Agent
Best Buy
11.2018 - 12.2019
- Processed customer replacement parts and systems, maintaining inventory accuracy and customer satisfaction
- Provided ongoing feedback and guidance to customers and internal teams, driving improvements in service delivery
- Identified opportunities for process enhancements, leading to increased efficiency and effectiveness in IT support operations
- Owned the customer experience, consistently driving initiatives to improve satisfaction and service quality.
- Responded to customer inquiries and requests regarding insurance, membership and financial products.
- Built rapport quickly and persuaded customers to buy without applying pressure.
Education
Memorial High School
06.2018
Skills
- Basic Linux Commands and Navigation
- Enterprise Hardware and Firmware Maintenance
- BIOS and Flash ROM Updates
- Application Software Installation
- Detailed Test and Failure Analysis Reporting
- Customer Ticket Management
- Customer Service Excellence
- Networking (Cabling, Switches, Fiber, Port Configurations, VLAN)
- Analytical Problem Solving
- Strong Oral and Written Communication
- Hardware diagnostics
- Hardware support
Accomplishments
- Trained and led technical support teams of more than 5 support specialists.
- Collaborated with team of 7 in the development of NVIDIA GFN Deployment
- Supervised team of 7 staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Desk Technician
Variscale Services & Engineering
05.2023 - Current
Advanced Repair Agent
Best Buy
01.2020 - 05.2023
Consultation Agent
Best Buy
11.2018 - 12.2019
Memorial High School
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