ELIF ETIZ
Revere,MA
Summary
Hardworking Table Games Supervisor with training in multiple games and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Results-driven and proactive with disciplined and decisive approach. Friendly and positive casino team leader bringing 35 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities.
Overview
16
16
years of professional experience
Work History
Table Games Floor Supervisor
Encore Boston Harbor
05.2019 - 02.2024
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Optimized scheduling processes to ensure adequate coverage during peak hours without sacrificing employee satisfaction or work-life balance.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
Table Games Floor Supervisor
Del Lago Resort And Casino
02.2017 - 05.2019
Table Games Floor Supervisor
MGM National Harbor
11.2016 - 02.2017
Table Games Floor Supervisor
Maryland Live Casino
09.2013 - 11.2016
Table Games Floor Supervisor
Big M Casino
05.2010 - 09.2013
Dual Rate Table Games Supervisor
Hard Rock Casino
06.2008 - 05.2010
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Supervised distribution of complimentary meals, rooms and other discounted bonuses.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
Education
High School Diploma -
BESIKTAS KIZ LISESI
ISTANBUL,TURKEY06.1997
Skills
- Currency Exchanges
- Team motivation
- Casino regulations
- Greeting guests
- Provide supervision to up to 6 tables at the time
- Provide coaching
- Previously member of training department
Timeline
Table Games Floor Supervisor
Encore Boston Harbor
05.2019 - 02.2024
Table Games Floor Supervisor
Del Lago Resort And Casino
02.2017 - 05.2019
Table Games Floor Supervisor
MGM National Harbor
11.2016 - 02.2017
Table Games Floor Supervisor
Maryland Live Casino
09.2013 - 11.2016
Table Games Floor Supervisor
Big M Casino
05.2010 - 09.2013
Dual Rate Table Games Supervisor
Hard Rock Casino
06.2008 - 05.2010
High School Diploma -
BESIKTAS KIZ LISESI
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