Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah Boucan

Orlando,FL

Summary

Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations. I am an organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

5
5
years of professional experience

Work History

Airport Customer Service Agent

Guest service agent
Orlando, FL
03.2024 - Current
  • Verified identification documents such as passports or driver's licenses.
  • Managed communication between airline personnel and customers in a professional manner.
  • Assisted with baggage check-in and tagging for customers.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Assisted disabled passengers with special needs throughout their travels.
  • Provided guidance to passengers regarding available services within the airport terminal complex.
  • Processed payment transactions utilizing point of sale systems.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Operated various computer programs related to customer service operations.

Front Service Clerk

Publix Grocery Store
Orlando, FL
01.2020 - 02.2024
  • Front Service Clerk
  • Processed customer payments accurately and efficiently.
  • Greeted customers in a friendly and professional manner.
  • Performed opening and closing duties as assigned such as counting money, restocking shelves.
  • Assisted customers with loading purchases into their vehicles.
  • Assisted customers with returns, exchanges, and other inquiries.
  • Resolved customer complaints in a timely manner to maintain good customer relations.

Education

High School Diploma -

Lake Nona High School
Orlando, FL
05.2021

Skills

  • Communication
  • Adaptability
  • Collaboration
  • Teamwork
  • Flexibility
  • Problem solving
  • Active Listening
  • Customer Service
  • Multitasking
  • Time Management

Timeline

Airport Customer Service Agent

Guest service agent
03.2024 - Current

Front Service Clerk

Publix Grocery Store
01.2020 - 02.2024

High School Diploma -

Lake Nona High School
Elijah Boucan