Dylan Gaynor
Prospect Airport Services Inc.
San Antonio,TX
2
Languages
2
Certifications
3
years of professional experience
Customer Service Representative bringing communication, time management, airport check-in, boarding, and process consistency from fast-paced retail environments. Background in coordinating stockroom operations, team pace, and store standards translates well to handling 10-20 customer calls per shift, resolving issues, and keeping service interactions organized. Also brings dependable follow-through from inventory replenishment and shift coordination in high-volume settings.
Work History
Airport Customer Service Agent
2 Months- Greeted passengers professionally and provided accurate information on airport procedures and service options.
- Assisted travelers with check-in, boarding, and general wayfinding throughout the terminal.
- Maintained a calm, courteous approach while handling delays, special requests, and crowded service periods.
- Coordinated with airport staff to share updates and support efficient passenger flow.
- Supported baggage handling activities and helped direct passengers to the correct service area.
- Reinforced customer service standards by staying attentive, patient, and responsive to passenger needs.
- Recorded passenger concerns and passed details to the appropriate team for follow-up.
- Completed assigned service tasks accurately while working independently across changing gate and terminal needs.
- Provided clear directions to passengers and adjusted communication for different service situations.
Experience Coordinator
9 Months- Monitored 800-1100 inventory items weekly to keep stockroom organization and replenishment on schedule.
- Managed stockroom operations by organizing inventory and coordinating timely replenishment to support store performance.
- Coordinated team workflows to sustain productivity and keep tasks moving efficiently across shifts.
- Applied process consistency and operational standards to support merchandising targets and resolve schedule disruptions.
Sandwich Artist
1 Year 3 Months- Delivered 100-180 customer interactions daily while building rapport and supporting a positive service experience.
- Worked efficiently in a high-volume, fast-paced environment while maintaining attention to detail and service quality.
- Collaborated with colleagues during busy periods to keep service moving smoothly and support team coverage.
- Demonstrated accountability and reliability through consistent execution of assigned responsibilities.
Electrician
1 Month- Installed wiring, outlets, and fixtures according to project plans and basic electrical standards.
- Inspected completed work for defects and corrected minor issues before final handoff.
- Repaired damaged electrical components to restore function in residential build and renovation sites.
- Followed safety procedures while working around live systems, tools, and construction debris.
Education
High School Diploma
Skills
Inventory management
Stock replenishment
Visual merchandising
Sales floor operations
Loss prevention
Customer service
Communication
Time management
Leadership
Project management
Merchandise markdowns
Certification
OSHA 10 certification
Languages
English (Native/Bilingual)
Spanish (Elementary)
Interests
Traveling
Advancing
Business
Relevant Coursework
Digital Marketing
Customer Service Agent
Timeline
Airport Customer Service Agent
Prospect Airport Services Inc.
04.2026 - 06.2026Read More
Experience Coordinator
TJX Companies (HomeSense)
01.2025 - 10.2025Read More
Sandwich Artist
Subway LLC
11.2023 - 02.2025Read More
Electrician
Habitat For Humanity
03.2023 - 04.2023Read More
Johnson high school
High School Diploma
Read More