Elijah Cray Spencer
Walton Communities LLC
Atlanta,GA
12
years of professional experience
Business manager with experience in multi-family property management, with a focus on leasing, performance, resident satisfaction, and accurate move-out accounting. Recognized for strong results, consistency, and operational efficiency in a fast paced community environment.
Work History
Business Manager
2 Years- Oversaw property maintenance initiatives, ensuring compliance with safety regulations and enhancing operational efficiency.
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Coordinated property maintenance schedules, ensuring timely completion of repairs and inspections.
- Assisted in lease administration, preparing documents and ensuring compliance with regulations.
- Completed final move-out inspections and walk-throughs with tenants to identify required repairs and preforms turn-key.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated community events that increased resident participation and strengthened neighborhood relations.
- Submits the security deposit of accounting upon move out.
Area Leader
3 Years- Functions as franchise Area Leader responsible for guest conflict-resolution and de-escalation. Actively responds to guest comments, making final decisions regarding distribution of Digital Offer Cards while exemplifying servant-leadership.
- Utilizes internal Chick-fil-A IT systems including Chick-fil-A NOW to keep track of sales records and labor productivity, JOLT to track maintenance and housekeeping, and Pathway for training.
- Responsible for monitoring daily franchise scoring through CEM.
- Collaborates with franchise leadership team and communicates with internal key-stakeholders to maintain daily operational metrics including maintaining guest satisfaction survey scoring above 75%.
- Experience in food cost gap, new team member training, customer experience model tracking, and store leadership.
- Leadership Development Mentoring Academy
Director of Operations
1 Year- Managed business development and promoting services offered with new customers, maintained repeat client relationships with commercial businesses.
- Developed proposals; incorporated risk mitigation measures and impacts of changing economic conditions into material and pricing adjustments before submitting to client.
- Responsible for successful delivery of repair and maintenance services for commercial and residential clients.
- Project Manager
- Served as project manager tracking budget, revenue, profit margin, and schedule; coordinated dispatch of employee and subcontractor teams.
- Coordinated, scheduled, and maintained calendar of appointments, projects, quotations, and payment collection across departments.
Guest Experience Relations
5 Years 8 Months- Ensured balance of revenue at Barnsley Resort Beer Garden throughout the day and at close-of-business.
- Responsible for training new employees and ensuring ethical, professional, and responsible mindset was imparted onto new brand ambassadors.
- Worked cross-departmentally to ensure daily customer satisfaction objectives were met by coordinating among the Food & Beverage, Hospitality, & Events teams.
- Communicated with and placated guests daily to deescalate conflicts.
Education
Bachelor of Arts - History
Skills
Microsoft Office Suite
Strong communication skills
Property tours and inspections
Leasing and sales
Yardi Voyager
Resident retention
Training and mentoring
Rent collection and posting
Timeline
Business Manager
Walton Communities LLC
08.2024 - CurrentRead More
Area Leader
Chick-fil-A
08.2021 - 08.2024Read More
Director of Operations
Hey, Mr. Fix-It Improvement Services
08.2020 - 08.2021Read More
Guest Experience Relations
Barnsley Gardens Resort
07.2014 - 03.2020Read More
Lee University
Bachelor of Arts from History
Read More
Accolades
- Community Consultant of the Year
- Leaser of the quarter
- Sliver Leasing Club (50+)