Elijah Dean
Madison,WI
Summary
Dynamic customer service professional with a proven track record at Johnson Health Tech North America, Inc. Skilled in active listening and critical thinking, I excelled in resolving escalated complaints and enhancing customer satisfaction. My expertise in data entry and order picking accuracy contributed to sales growth and operational efficiency.
Qualified [Desired Position] with solid background in efficient order picking and inventory management. Successfully contributed to streamlined warehouse operations by ensuring accurate and timely order fulfillment. Demonstrated reliability and strong organizational skills in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Johnson Health Tech North America, Inc
01.2024 - 09.2025
- Responded to customer requests for products, services, and company information.
- Handled escalated complaints effectively, utilizing conflict resolution strategies to maintain positive relationships.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Split Case Picker
Walgreens Distribution Center
12.2019 - 03.2023
- Operated warehouse equipment to accurately pick and pack orders for distribution.
- Maintained inventory accuracy through regular cycle counts and stock organization.
- Collaborated with team members to streamline picking processes and improve efficiency.
- Followed safety protocols to ensure a secure working environment during operations.
Customer Service Representative
MTM Inc.
01.2018 - 01.2019
- Assisted customers with inquiries, providing accurate information to enhance satisfaction and retention.
- Managed customer accounts, ensuring timely updates and resolution of issues.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Trained new hires on customer service protocols, promoting consistent practices across the team.
- Set up medical transportation for individuals who live in the state of Wisconsin
Education
High School Diploma -
Rhinelander High School
Rhinelander, WISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Warehouse safety procedures
- Loading and unloading
- Order picking accuracy
- Pallet jack operation
Timeline
Customer Service Representative
Johnson Health Tech North America, Inc
01.2024 - 09.2025
Split Case Picker
Walgreens Distribution Center
12.2019 - 03.2023
Customer Service Representative
MTM Inc.
01.2018 - 01.2019
High School Diploma -
Rhinelander High School
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