Elijah Duplesis

Responsible for greeting customers, handling transactions, assigning lanes, and providing excellent customer service throughout their visit.

• Customer Service: Welcome guests with a friendly attitude, answer questions about pricing, promotions, and lane availability.
• Lane Assignment: Manage lane scheduling using computer systems, handle waitlists, and troubleshoot lane issues when needed.
• Payment Processing: Handle cash, credit, and mobile payments accurately for lane time, shoe rentals, snacks, and merchandise.
• Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
• Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
• Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
• Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.