Elijah Emanuel
Market Sales Manager
Orange,CA
Summary
Dedicated and successful Certified Consultant, committed to professional development and expert leadership of sales marketing / merchandising. Passionate in delivering top notch entertainment/ living experiences while prioritizing customer satisfaction and business success. Always seeking challenges utilizing interpersonal skills.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Field Service Specialist
Acosta
Anaheim, CA
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Achieved high success rates in equipment repair, minimizing downtime for clients and maintaining optimal system performance.
- The primary purpose of this position is to plan, carry-out, evaluate and accomplish various tasks relative to the handling of our client’s medical kiosk host sites.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Implemented preventative maintenance schedules, reducing the frequency of equipment failures and increasing customer satisfaction.
- Conducted thorough equipment inspections to identify potential problems, proactively addressing them before they escalated into costly repairs.
- Delivered exceptional customer service through effective communication and prompt attention to client needs, fostering loyalty and repeat business.
- Developed customized training programs for clients, enabling them to effectively operate and maintain their equipment independently.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Samsung Market Sales Manager
Premium Retail Services Inc
Los Angeles, CA
03.2023 - 02.2024
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Conduct product and promotional trainings throughout the entire market weekly
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased LA East Market Sales by 23% YoY
- Built relationships with customers and community to establish long-term business growth
- Used communication skills In new or changing environments
Chromebook Sales Specialist
Premium Retail Services Inc
06.2022 - 03.2023
- Provided first-rate service to all customers and potential customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Advised, sold and configured Laptops in single and multiple transactions, averaging $1000 in sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Created and implemented sales strategies to successfully meet company targets.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Samsung Certified Home Theatre Specialist
Best Buy
05.2021 - 06.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 100%.
- Created and implemented sales strategies to successfully meet company targets.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed team of 5 employees, training, and professional growth of newer employees.
- Being placed in situations to make important decisions under pressure.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Partnered with Installers and third party electricians to complete new home projects.
- Access to resources to overcome inventory obstacles.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked with clients in home to understand needs and provide excellent service in mist's of pandemic
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintaining social distance protocols while also bringing in store demos to consumers home.
Amazon Expert
Best Buy
11.2019 - 05.2021
- Led merchandise selection, pricing, planning and marketing.
- Used well- established online selling techniques and procedures to market products
- Arranged merchandise in alignment with store planogram.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Updated pricing and signage to complete product displays and educate customers.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Smart Home Professional
Best Buy
03.2019 - 11.2019
- Installed, aligned, and balanced new equipment.
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Help build consumers whole Home Automation experience with world class demos.
- Configuring WiFi networking solutions like Mesh networking along with professional monitoring systems.
Sales Consultant
Best Buy
12.2017 - 03.2019
- Scheduled in Home consultations to further complete in store transactions.
- Created detailed sales presentations to communicate product features and market data.
- Responsible for planning site surveys for installations for connected home.
- Drafted, finalized and submitted paperwork to complete sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Provided first-rate service to all customers and potential customers.
- Monitored front areas so that questions could be promptly addressed.
Education
Associate of Arts - Multimedia
Pasadena City College
Pasadena, CA06.2024
High School Diploma -
Iliiana Christian High School
Lansing, IL06.2016
Skills
- Promotional Awareness
- Marketing Strategies
- Sales trends
- Building relationships
- Home Automation
- Overcoming Obstacles
- Merchandising
- Demo Enthusiast
Accomplishments
- Grew district from under 80% to over 115% to quota over a 1 month period.
- Achieved top performance by strategically adapting to rapidly changing, competitive environments in the midst of a pandemic.
- Ranked in top 10 of the region in 2021.
- Exceeded monthly target several times.
- Awarded “Million dollar club” in 2021.
- Supervised team of 5 through a holiday strategy resulting in revenue growth.
Certification
- Certified Samsung home theatre and appliances- 2021.
- Certified Microsoft Advisor - 2020.
- Certified Apple Computing - 2020.
- Amazon Connected Home Specialist 2019.
Timeline
Field Service Specialist
Acosta
02.2024 - Current
Samsung Market Sales Manager
Premium Retail Services Inc
03.2023 - 02.2024
Chromebook Sales Specialist
Premium Retail Services Inc
06.2022 - 03.2023
Samsung Certified Home Theatre Specialist
Best Buy
05.2021 - 06.2022
Amazon Expert
Best Buy
11.2019 - 05.2021
Smart Home Professional
Best Buy
03.2019 - 11.2019
Sales Consultant
Best Buy
12.2017 - 03.2019
Associate of Arts - Multimedia
Pasadena City College
High School Diploma -
Iliiana Christian High School
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