Elijah Franklin
Wheat Ridge,CO
Summary
Seasoned Night Crew Manager at Safeway with a proven track record in enhancing customer satisfaction and employee morale. Expert in schedule management and possesses strong communication skills, ensuring efficient operations and safety compliance. Demonstrated ability to mentor staff and improve sales performance, showcasing exceptional leadership and customer service prowess.
Overview
11
11
years of professional experience
Work History
Night Crew Manager
Safeway
Golden, CO
07.2021 - 07.2024
- Implemented safety protocols to minimize workplace accidents, promoting employee well-being and adherence to regulations.
- Monitored product expiration dates diligently, rotating stock to ensure freshness while minimizing losses due to spoilage or returns.
- Maintained a clean and organized store environment through meticulous attention to detail and consistent oversight.
- Conducted regular performance evaluations for team members; identifying areas for improvement and recommending appropriate courses of action.
- Mentored new employees, providing comprehensive training on store policies, procedures, and systems.
- Improved employee morale by fostering an atmosphere of mutual respect and open communication between team members.
- Contributed to increased sales performance by effectively managing promotional displays and signage during overnight shifts.
- Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
- Increased customer satisfaction by addressing concerns promptly and professionally, ensuring a positive shopping experience.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Sales Associate
Pet Supplies Plus
Golden, CO
08.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Uber Driver
Uber
Denver, CO
06.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Horse Caretaker
Friends of Horses Rescue
Aurora, CO
03.2014 - 09.2014
Amusement Park Employee
Heritage Amusement Park
Golden, CO
05.2017 - 08.2017
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Delivered information and details of interest about facility to visitors.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Sandwich Artist
SUBWAY®Restaurants
Federal Way, WA
01.2016 - 07.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Education
High School Diploma - High School
Federal Way High School
Federal Way, WA08.2016
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Cleanliness
- Tech-savviness
- Passenger Safety
- Effective communication skills
Timeline
Uber Driver
Uber
06.2023 - Current
Night Crew Manager
Safeway
07.2021 - 07.2024
Sales Associate
Pet Supplies Plus
08.2018 - 08.2021
Amusement Park Employee
Heritage Amusement Park
05.2017 - 08.2017
Sandwich Artist
SUBWAY®Restaurants
01.2016 - 07.2016
Horse Caretaker
Friends of Horses Rescue
03.2014 - 09.2014
High School Diploma - High School
Federal Way High School