Elijah Giorgio
San Antonio,TX
Summary
Experienced IT Professional with a background of working in both civilian and government contract positions over the last 10 years. Currently working as a Systems Engineer. Supporting large government website environments with full time monitoring and support. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Cloud Engineer
Computer Technologies Consultants, Inc.
04.2021 - Current
- Managed and maintained projects with up to 45 devices including windows servers, firewalls, backup systems, and more.
- Documented system configuration, mapping and processes.
- Supported system users, educating colleagues on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Created flowcharts, diagrams and other documentation.
- Configured, installed and upgraded SQL databases.
- Integrated database and backup servers into enterprise systems.
- Implemented networking and server changes to meet client budgets and needs.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed and monitored installed systems for 99.9% availability.
- Studied CISA documentation to conduct zero-day vulnerability patching and monitoring.
- Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, services, and infrastructures on AWS, Azure, and IBM Cloud
- Worked as technical leader alongside customers and infrastructure team and contributed to business development.
- Provided detailed network diagrams and procedural guidelines.
- Created VPN infrastructure and allowed for secure remote connections.
Cloud Productivity Engineer
Bentley Systems Inc
05.2019 - 04.2021
- Migrated current tools to Azure and Office 365 configuration management technologies such as software distribution from SCCM to Microsoft Intune
- Architected, proposed, and developed SCCM solutions
- Improved, administered, and monitored the SCCM console to ensure software and security features are up to date at all times
- Participated in Incident, Change, and Problem management per ITIL practices
- Responsible for documenting requirements and use of business applications for every software packaged
- Administered the ESET Security management center and deployed it to Windows, and MacOS environments
- Created, tested, deployed and maintained all software distribution in the company for up to 6000 users and over 9400 hardware devices.
- Prepared action plans for problematic processes and assets.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Information Technology Specialist (25B)
Army National Guard
08.2015 - 02.2021
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed OS upgrades to Cisco routers and switches
- Maintained network hardware and software and monitored network to support network availability to end users.
- Resolved issues for users through ticket creation system
- Configured and maintained firewall, routers, switches, etc.
- Managed and configured multiple virtual machine instances through VMware.
- Monitored systems in operation and quickly troubleshot errors.
IT Support Specialist
Bentley Systems Inc
06.2013 - 05.2019
- Troubleshoot account lockouts through Active Directory
- Solved hardware and software issues for local and remote users
- Asset database management
- Re-imaged desktops and laptops
- Upgraded colleagues' machines through monthly order system
- Assisted server installations with hardware as well as software
- Worked with the SCCM team to deploy images that work with new hardware
- Troubleshoot network issues with Fluke diagnostic tools
- Reoccurring Internships over the span of six years.
Network Administrator, Pennyslvania National Guard
Department of Defense
05.2018 - 09.2018
- Configured networks for smooth, reliable operation to meet business processes and objectives
- Performed day-to-day LAN and WAN administration, maintenance and support
- Maintained network hardware and software and monitored network to support end users
- Drove government vehicles to secret clearance level buildings to upgrade outdated routers and switches
- Configured Cisco routers and switches through a putty interface using direct hookup console cables
- Configured Trunks, VLANs, and ports in Cisco CatOS.
Education
Bachelor of Science - Computer Science & Information Technology
Kutztown University of Pennsylvania
Kutztown, PA12.2019
Certifcation - Ethical Hacker Pro
TestOut
12.2019
MOS - 25B Information Technology Specialist
US Army
Fort Gordon, GA04.2016
Skills
- Currently hold a secret security clearance
- Operating Systems: Linux(RHEL, Oracle, Ubuntu, Kali), Windows (Server 2012-2022), Mac OS
- Languages: PowerShell scripting, Cisco CatOS, BASH, Unix Scripting, C, Java, JavaScript, HTML/5, CSS, PHP
- Tools: Nmap, Wazuh (IDS), Metasploit, CrowdStrike Falcon, Nessus, Zabbix (Infrastructure monitoring), Visio (Network diagrams), Active Directory, Citrix XenCenter (Hypervisor management) VMWare, SCCM
- Compliances: NIST 800-53, NIST 800-171, ITAR, IBM Techspecs
Timeline
Cloud Engineer
Computer Technologies Consultants, Inc.
04.2021 - Current
Cloud Productivity Engineer
Bentley Systems Inc
05.2019 - 04.2021
Network Administrator, Pennyslvania National Guard
Department of Defense
05.2018 - 09.2018
Information Technology Specialist (25B)
Army National Guard
08.2015 - 02.2021
IT Support Specialist
Bentley Systems Inc
06.2013 - 05.2019
Bachelor of Science - Computer Science & Information Technology
Kutztown University of Pennsylvania
Certifcation - Ethical Hacker Pro
TestOut
MOS - 25B Information Technology Specialist
US Army
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