Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Personal Information
Timeline
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ELIJAH GRIER JR.

Augusta,GA

Summary

Dynamic IT professional with a proven track record at Calcmatics, LLC, excelling in problem-solving and customer service. Skilled in Active Directory Management and IT Service Management, I enhance end-user productivity through effective troubleshooting and support. Committed to achieving organizational goals while fostering team collaboration and driving technology initiatives forward.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Help Desk Specialist 2

Washington State Prison
Washington, GA
02.2023 - Current
  • Serve as a full-time Help Desk Specialist.
  • Responding to support requests in a timely manner.
  • Logging customer and employee queries.
  • Testing and evaluating new technology.
  • Keep inventory counting on all hardware.
  • Responds to end users for technical assistance by phone, email, or ticketing system.
  • Troubleshoots and resolves basic hardware and software issues.
  • Document, track, and resolve reported problems, and make sure they align with policies and procedures.
  • Escalates problems to the appropriate teams to achieve issue resolution.

Desktop Support Specialist

Calcmatics, LLC
09.2021 - 12.2022
  • Work 40 hours a week serving as the Desktop Support Specialist, supporting Amtrak Digital Technology Initiative by identifying and resolving systemic issues affecting end-user productivity
  • Install, configure, and maintain hardware and software for desktops, laptops, and peripheral devices
  • Perform advanced troubleshooting for on-site technical issues, including hardware malfunctions and software crashes
  • Support the installation and maintenance of enterprise applications, ensuring compatibility and seamless operation
  • Provide remote support for off-site employees, including VPN configuration and troubleshooting
  • Maintain, update, and prioritize tickets in the incident tracking system, ensuring timely resolution or escalation to higher-level support teams
  • Conduct regular hardware and software audits to ensure all systems are up to date and compliant with licensing agreements
  • Assist with the implementation and enforcement of IT policies, including security and data compliance standards

Technical Sales Consultant

AT&T
Augusta, GA
06.2020 - 08.2021
  • Worked 40 hours a week serving as the Technical Sales Consultant with supporting AT&T technologies, systems, procedures and business initiatives
  • Developed sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport & relationship; understanding and interpreting technical requirements
  • Manage hardware inventory, ensuring accurate tracking and facilitating timely procurement and disposal processes
  • Accomplished department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to month end goals
  • Managed communication and escalation effectively by troubleshooting, reporting, and tracking problems
  • Assessed competitors by analyzing and summarizing competitor information and trends, identifying sales opportunities
  • Analyzed in evaluating issues and develops new concepts, methods and techniques for cross-functional sales improvements initiatives

Education

A.S - Cybersecurity

Augusta Technical College
GA
12.2022

High School Diploma -

Warren County High School
06-2020

Skills

  • Active Directory Management
  • IT Service Management
  • System Imaging and Deployment
  • Microsoft Deployment Toolkit (MDT)
  • Network configuration
  • Cloud platforms
  • Virtualization Technologies
  • Problem solving
  • Team collaboration
  • Customer Services
  • Time management

Certification

  • Security +
  • A+ & Microsoft Client
  • Cisco Cyber Ops

Accomplishments

  • Successfully completed Augusta Technical Capstone course projects, analyzed and executed virtual environment simulation & scenarios.
  • Worked with TA and students to implement and enforce Augusta State IT policies, including security and data compliance standards.
  • Performed advanced troubleshooting for on-site technical issues, including hardware malfunctions and software crashes.

References

Nastacha Hayward, Calcmatics, nhayward@calcmatics.com, 202-215-1077

Personal Information

Title: IT Technical Professional

Timeline

Help Desk Specialist 2

Washington State Prison
02.2023 - Current

Desktop Support Specialist

Calcmatics, LLC
09.2021 - 12.2022

Technical Sales Consultant

AT&T
06.2020 - 08.2021

A.S - Cybersecurity

Augusta Technical College

High School Diploma -

Warren County High School

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