Elijah Hand
Waterloo,Illinois
Summary
Seasoned Customer Associate with 2.5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
10.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Kept area clean as to maintain a sanitary work environment.
- Organized the shelf at the beginning and end of the day to keep the store in an organied fashion.
Bagger
Schnucks
01.2021 - 05.2022
- Communicated with cashiers and customers to learn about bagging needs.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Provided product knowledge to help customers select best products.
- Completed daily orders with expert picking and packing of shipments.
- Returned unwanted merchandise and retrieved specially requested products.
- Assisted with maintaining clean and organized store appearance.
- Gathered carts from parking lot so customers had them to use.
Education
High School Diploma -
Waterloo High School, Waterloo, Il, US
Waterloo, IL05.2023
Skills
- Clerical Support
- Hospitality and Accommodation
- Stock Replenishment
- Quality Assurance
- Speaking Clearly
- Problem Resolution
- Safe Work Practices
- Refunds and Exchanges
Timeline
Customer Service Associate
Walgreens
10.2022 - 06.2023
Bagger
Schnucks
01.2021 - 05.2022
High School Diploma -
Waterloo High School, Waterloo, Il, US
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
Berenice GuillenBerenice Guillen
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Kathleen M. KelleyKathleen M. Kelley
Data Entry Administrator at Contract Land StaffData Entry Administrator at Contract Land Staff