Elijah Harper
Summary
Results-driven professional with solid foundation in client service management. Proven track record in fostering strong client relationships and optimizing customer service operations. Known for collaborative approach and achieving high-impact results through adaptability and effective problem-solving.
Overview
7
7
years of professional experience
Work History
Client Service Manager
Four Seasons Realty Group LLC
04.2021 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Order Picker
Ulta Beauty Warehouse
01.2023 - 01.2024
- Accurately selecting products from storage areas based on order details, using tools like pick lists or barcode scanners
- Preparing items for shipment by packing them securely to prevent damage during transit
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
Cashier
99 Cents Only Store
08.2017 - 03.2020
- Greeting customers, answering questions, and providing assistance which required simple customer facing prerequisites
- Accurately handling cash, credit, and debit transactions
Education
College of Engineering & Computer Science -
University of Ivy Tech
Indianapolis, IN01.2022
Skills
- Salesforce
- Google Workspace/G-Suite
- Microsoft Office 365
- Excel
- Word
- PowerPoint
- Outreach
- Client relationship building
- Apollo
- Customer Facing Experience
- Cold Call Sales Experience
- Scheduling Appointments
Accomplishments
- Won Rising Star award in 2021, 2022, 2023.
- Successfully recruited and trained eight new customer service representatives.
Online Education Courses
- Alison History Certificate of Completion of Course, 05/01/24
- Alison Earth Science Certificate of Completion of Course, 06/01/24
Activities
- High School Varsity Basketball, Los Angeles, 03/01/18-06/01/20
- Running a successful e-commerce eBay business, Remote, 06/01/22-Present
- Honor Wanda A. Evans Pre-Law Summer Program, Detroit, MI, 08/01/17
Languages
Spanish
Native or Bilingual
Timeline
Order Picker
Ulta Beauty Warehouse
01.2023 - 01.2024
Client Service Manager
Four Seasons Realty Group LLC
04.2021 - Current
Cashier
99 Cents Only Store
08.2017 - 03.2020
College of Engineering & Computer Science -
University of Ivy Tech
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