Elijah Hart
Springfield
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
12
12
years of professional experience
Work History
Parts Manager
DSU Peterbilt / Jackson Group Peterbilt
04.2019 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Manage two outside sales and four inside sales employees.
- Accurately counted inventory 3-4 times a year.
- Managed core inventory and shipment of cores.
- Managed cash sales and bank runs weekly.
Parts Counter Lead
DSU Peterbilt & GMC Inc.
06.2016 - 04.2019
- Ordered parts for customers, repair shops and the dealer service
department. - Alerted customers to upcoming sales events and promotions.
- Operated a cash register for cash, check and credit card
transactions with 100% accuracy. - Completed all daily tasks and special assignments with an efficient
and quality-driven approach. - Shared best practices for sales and customer service with other
team members to help improve the store's efficiency. - Built relationships with customers to increase likelihood of repeat
business. - Answered customer telephone calls promptly and in an appropriate
manner. - Consistently grew my knowledge to help better my future in the heavy truck industry.
Parts Counter Person
Tec Equipment
07.2014 - 06.2016
- Ordered parts for customers, repair shops and the service department.
- Built relationships with customers to increase likelihood of repeat business.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Alerted customers to upcoming sales events and promotions.
- Completed all daily tasks and special assignments with an efficient and quality driven approach.
- Managed several customers' daily stock orders and special orders.
Warehouse Lead
Tec Equipment
07.2012 - 07.2014
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Accurately pulled customer orders.
- Counted complete inventory 4 times a year.
- Dispatched drivers
- Safely operated a Forklift and other warehouse equipment.
Education
High School Diploma -
Thurston High School
Springfield, OR01-2014
Skills
- Customer relations
- Warehouse operations
- Goal setting
- Vendor relations
- Ordering parts
- Forklift operation
- Inventory management
- Sales Experience
- Detail Oriented
- Excellent communication skills
Timeline
Parts Manager
DSU Peterbilt / Jackson Group Peterbilt
04.2019 - Current
Parts Counter Lead
DSU Peterbilt & GMC Inc.
06.2016 - 04.2019
Parts Counter Person
Tec Equipment
07.2014 - 06.2016
Warehouse Lead
Tec Equipment
07.2012 - 07.2014
High School Diploma -
Thurston High School
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