Elijah Henderson
Summary
Proven leader in hospitality and customer service, excelling in guest relations. Skilled in mentoring teams, enhancing guest experiences while showcasing a blend of technical proficiency and interpersonal skills to drive excellence.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
Concord Hotels
01.2023 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
Restaurant Manager
Long Horn Steak House
09.2022 - 04.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Assistant Manger
Five Guys
05.2020 - 11.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed/corrdinated delivery's and shipments.
Assistant Manager
Harkins Theaters
01.2019 - 04.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
Education
High School Diploma -
K-12
Online05.2020
Skills
- Payment handling
- Reservations
- Customer Service
- Auditing
- Guest Registration
- Team Management
Timeline
Hotel Front Desk Clerk
Concord Hotels
01.2023 - Current
Restaurant Manager
Long Horn Steak House
09.2022 - 04.2023
Assistant Manger
Five Guys
05.2020 - 11.2021
Assistant Manager
Harkins Theaters
01.2019 - 04.2020
High School Diploma -
K-12
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