Elijah Hermogila-Davis
Vancouver,WA
Summary
Dynamic professional with a proven track record in incident management and call handling. Adept at maintaining safety compliance while leading teams and resolving complex issues. Skilled in record keeping and customer relationship management, ensuring efficient operations and exceptional service delivery in every field of employment.
Overview
5
5
years of professional experience
Work History
Communications Officer
Hilo Police Department
Hilo, Hawaii
01.2024 - 04.2025
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
Assistant Manager
K-town Korean BBQ
10.2022 - 01.2024
- Responsible for the store's daily operation including opening and closing, processing transactions, counting the till, and solving technical problems with our services.
- I use cocktail and serving skills to provide excellent customer service and teach team members more efficient and creative ways to serve our customers.
- Providing training and helpful tips for new members of our team was essential to my work.
Driver
TriPeaks Logistics
Portland, OR
01.2022 - 12.2023
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
CNA
Highgate Senior Living
Vancouver, Washington
01.2020 - 01.2022
- Documented patient care services by charting in designated areas.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Delivered and administered medications, and provided wound care as needed.
Education
High School Diploma -
Heritage Highschool
Vancouver, WASkills
- Incident management
- Patient care and safety
- Call handling
- Record keeping
- Communication systems
- Customer relationship management
- Team leadership
- Safety compliance
- Problem solving
- Proficient in mixology
- Food handling
- Decision-making
- Map reading
Timeline
Communications Officer
Hilo Police Department
01.2024 - 04.2025
Assistant Manager
K-town Korean BBQ
10.2022 - 01.2024
Driver
TriPeaks Logistics
01.2022 - 12.2023
CNA
Highgate Senior Living
01.2020 - 01.2022
High School Diploma -
Heritage Highschool