Elijah Ingram
Gainesville,GA
Summary
Skilled in delivering high-quality customer service, with solid experience in retail and hospitality sectors. Strengths include active listening, problem-solving skills, and the ability to handle multiple tasks simultaneously. Previous roles have been marked by consistently improving customer satisfaction scores and fostering positive relationships with customers.
Overview
6
6
years of professional experience
Work History
OPD Team Lead
Walmart
Gainesville, GA
02.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Enhanced methods to elevate customer service quality
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Monitored team progress and enforced deadlines.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
Shift Lead
Taco Bell
04.2019 - 01.2022
- Assisted in the training of new employees.
- Ensured that all safety protocols were followed at all times.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Executed accurate cash handling duties while maintaining outstanding customer relations
Education
High School Diploma -
North Forsyth High School
Cumming, GA04-2020
Skills
- Complaint resolution
- Performance Improvement
- Trend tracking
- Schedule Management
- Marketing knowledge
- Diversity and Inclusion
Affiliations
- Personal Fitness, yearly travel, and daily home improvement
Accomplishments
Three time employee of the month in two years.
Member of management, for every cooperation i have been a part of.
References
References available upon request.
Timeline
OPD Team Lead
Walmart
02.2022 - Current
Shift Lead
Taco Bell
04.2019 - 01.2022
High School Diploma -
North Forsyth High School
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