Summary
Overview
Work History
Education
Skills
Training
References
Timeline
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Vicki Dickman

Castalia,OH

Summary

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying team needs to develop and deliver creative solutions.

Overview

2
2
years of professional experience

Work History

Digital Team Lead OPD

Walmart
Port Clinton, OH
11.2021 - Current
  • Offered training and support to keep team members motivated and working toward objectives.
  • Collaborated with management team to implement new work procedures or policies.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Ensured compliance with company policies and procedures throughout the team.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Motivated staff through positive reinforcement techniques.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Created detailed reports on team activities as requested by management.

Education

Bachelor of Science - Elementary Education And Special Education

Grand Canyon University
Phoenix, AZ
02-2028

High School Diploma -

Penn Foster Career School
Scranton, PA
11-2023

Skills

  • Schedule Management
  • Production Monitoring
  • Performance Monitoring
  • Complaint Resolution
  • Performance Improvement
  • Work Planning
  • Documentation and Reporting
  • Team Supervision
  • Coaching and Mentoring
  • Overseeing Daily Activities
  • People Management
  • Work Planning and Prioritization
  • Leading Team Meetings
  • Teamwork and Collaboration
  • Performance Evaluations
  • Leadership
  • Giving Constructive Feedback
  • Goal Setting
  • Attention to Detail
  • Staff Training

Training

The following is training I have received on a yearly basis while working with Walmart.

A.D.D. - Avoid Deny Defend

Workplace Violence 

FMLA

Academy Code of Conduct

ADA for Management- Americans With Disabilities Act

Hazard Communication

Basic Food Safety

PPE- Personal Protective Gear

Safety Foundations

AP Investigations

Robbery Protocol

Workplace Respect

Violence Free Workplace

Receipt Check

Code Of Conduct

Associate Pay Privacy

Hazardous Waste Handling

OSHA- Occupational Safety and Health Act

Fire Safety

Digital Citizenship

Death and Serious Injury Protocol

Sexual Harassment in the Workplace

References

References available upon request.

Timeline

Digital Team Lead OPD

Walmart
11.2021 - Current

Bachelor of Science - Elementary Education And Special Education

Grand Canyon University

High School Diploma -

Penn Foster Career School

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Vicki Dickman