Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SeniorSoftwareEngineer
Elijah Jones

Elijah Jones

National City,United States

Summary

A dedicated Customer Service Representative and Field Technician with a proven track record ensuring customer satisfaction and maintaining excellent client relationships. Starting with Spectrum in 2019 as a repair agent, I advanced to a lead role and later transitioned to billing/ sales, consistently delivering high-quality support. In 2022, I transitioned to Field Operations to further my growth and develop technical skills, ensuring that all products-including video, internet, and home phone services-functioned properly. I utilized tools such as ladder drills and Viavi meters to complete installations and repairs, always ensuring compliance with city regulations and company standards, while continuing provide exceptional customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

SCS BAM Lead

Charter Communications
09.2019 - 01.2022
  • Worked productively to determine the needs of customers and fast track solutions to those needs
  • Actively listened to customers concerns and issues to identify the root cause of the issue to provide a first call resolution
  • Assist internal agents with order entry, company policies and general company offered products
  • Take escalations from customers who request to speak to management and ultimately resolved the problem/complaint.

Field Technician III

Charter Communnications
01.2022 - 09.2024
  • Ensured the proper functionality of all company products, including video, internet, and home phone services.


  • Completed installations and maintenance tasks promptly, consistently delivering high-quality customer service.


  • Effectively utilized tools such as ladder drills and Viavi meters to ensure accurate and safe installations.


  • Ensured that all new and existing installations complied with city regulations and company standards.

Tow Truck Operator

Steven's Towing
02.2019 - 09.2019
  • Worked for Copart Auto Auctions and Insurance Auto Auctions delivering salvaged and donated vehicles from different locations all over SoCal.

Tow Truck Operator

Angelos Towing
02.2015 - 02.2019
  • Performed Roadside assistance for AAA and other major insurance providers
  • We were directly responsible for maintaining the truck clean in and out and ensuring that all the customers were 100% satisfied with the service they had received
  • We also worked hand in hand with CHP, SDPD, CVPD and NCPD.

Tow Truck Operator

Cortes Towing
04.2015 - 09.2016
  • Performed Roadside assistance for AAA and other major insurance providers
  • We were directly responsible for maintaining the truck clean in and out
  • Ensured customers received quick roadside assistance in a safe manner
  • We also worked hand in hand with CHP and SDPD.

Welders Assistant

Lozanos Mobile Welding
10.2013 - 04.2015
  • Ensured that all the tools and supplies were readily available
  • Assisted in repairing motor carriers in a safe and timely manner.

Education

Highschool Diploma -

IDTA
San Quintin, MX
07.2012

Skills

  • Leadership Skills
  • Effective Time Management
  • Fast Learner
  • Ability to Multitask
  • Ability to Work in a Team
  • Problem Solving
  • Ability to Work Under Pressure
  • Successful passed the ncti field technician III

Certification

NCTI field technician II & III

Languages

Spanish
Native or Bilingual

Timeline

Field Technician III

Charter Communnications
01.2022 - 09.2024

SCS BAM Lead

Charter Communications
09.2019 - 01.2022

Tow Truck Operator

Steven's Towing
02.2019 - 09.2019

Tow Truck Operator

Cortes Towing
04.2015 - 09.2016

Tow Truck Operator

Angelos Towing
02.2015 - 02.2019

Welders Assistant

Lozanos Mobile Welding
10.2013 - 04.2015

Highschool Diploma -

IDTA

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Elijah Jones