Heidi Larsen
Manti,Utah
Summary
Seeking employment with a company with potential of growth and development and a challenging atmosphere. Also a company that has a variety of experience which I can learn from.
Overview
24
24
years of professional experience
Work History
BAM -Digital CEO
BAM
Work at home
05.2023 - Current
- A School that helped Customers at home through an education software be able to learn different skills online
- Customer Service of getting up working websites and getting paid through the BAM software
- A school that taught how to do website builds and to do marketing online help for students
- How to do GMB and digital marketing online, facebook and instagram marketing
- Also to help with bringing leads from the online setting into their business to get more customers.
Para Teacher
Manti High School
08.2022 - 05.2023
- Helping kids out with homework and assignments that are due to graduate.
Customer Service At home Worker
Sutter Health at Home
10.2020 - 11.2022
- Maintain a positive and professional work relationship with all customers and members of teams across Sutter Shared Services
- Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision
- Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized
- Participates in programs and in using tools in support of building a high performance culture via the standard Sutter Shared Services responsibilities (e.g
- Performance measurement, people development, customer relationship management, etc.).
Site Manager
Foxwood Apartments
Gunnison, Utah
06.2005 - 06.2022
- Manage a 12 unit apartment complex
- Duties include; collect rent, receive applications for apartments, assist tenants with problems, make sure tenant certifications are signed and returned
- Oversee repairs as needed calling the appropriate person, making sure repairs are completed
- Depositing the checks for rent and keep track of who has paid and who hasn't
- I get new renters in and help them qualify for low income housing with USDA Rural Housing.
- Developed strategies to improve operational efficiency and reduce costs.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
Dance Teacher
The Danz Studio
Gunnison, Utah
08.2017 - 05.2022
- Planned and oversaw marketing plans to increase studio business
- Collaborated in team-based environment to uphold quality and continuity of service to all clients
- Devised and directed group, couples and individual dance performances
- Upheld all studio guidelines and legal requirements
- Provided individual instruction to students
- Gave performances at dance Competitions events as professional dancer
- Supervised Ballet, Jazz, lyrical, tap, acro, Pionte classes and choreographed fun and exciting dance routines to encourage participants to move and exercise
- Created and choreographed dance moves and routines for self, partners and ensembles
- Worked closely with choreographers to perfect performance of dance moves
- I also do Pay roll of all the dancers and the teachers.
- Maintained accurate records of attendance and progress for each student.
Customer Service Representative
Verscend
Ephraim, Utah
05.2017 - 10.2019
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls
- Communicated with supervisors to escalate customer concerns, store issues and inventory requirements
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Reviewed account and service histories to identify trends and unaddressed issues
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development
- Reduced process lags and effectively trained team members on best practices and protocol
- Documented conversations with customers in Health Care Software to track requests, problems and solutions offered
- Had to do payroll and work on getting shifts covered and payroll for employees
- Worked on Schedules.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
Dance and Theater Teacher
Manti Music and Dance
Manti, Utah
08.2015 - 05.2016
- Educated students at various grade or skill levels about the theater, stage presence, and acting
- The job can encompass a number of different things depending on the circumstances
- I have instructed my students in the basics of movement and the foundations of various styles of dance, such as tap, ballet, pointe, modern, jazz and hip hop
- Did payroll for dancers accounts and teachers.
Daycare
09.2013 - 08.2013
- Cares for the basic needs of infants and toddlers, changing their diapers and preparing their meals
- Also maintain the children's schedules, such as play, nap and meal times
- I also watched school aged children before and after school
- I helped these children with homework and ensure that they attend after school activities, such as athletic practices and club meetings
- During the summer, I would have kids all day when parents were at work
- Did schedules for the kids and working on payroll.
On call Receptionist
Alpine Access
03.2013 - 08.2013
- I would answer the phone for the company ancestry.com, customer service rep
- We would help people who called in with questions on their accounts with renewing their accounts or canceling their accounts
- Also would help them to navigate the site and find how to find their ancestors and other questions they had
- I was in charge of schedules for the company.
On call Receptionist
Teletech
12.2011 - 03.2013
- I answered phone and helped with customer service to where the call needed to be
- Worked with the company Best buy on the rewards system
- Customers would call in and we would help with exchanging the rewards for points
- Or we would fix rewards that were messed up with the computer system.
Manager
Manti Motel
11.2010 - 12.2011
- Managed the apartments for check in's and check out's
- Cleaned up after tenants, room organizations
- Did Laundry, cooking, and serving ice cream
- I was also in charge of the clothing consignment and also the movie rentals
- Had to count tills and deposit the money and also close the motel, take on calls for rooms and help with the staffing.
Production Prep Weigher
Nestle
Payson, Utah
09.2002 - 11.2003
- Production assembly line for Stouffer's food, worked on the production line, responsible for ordering products from the back warehouse, entered order in to the computer
- Monitored food checking the weight making sure it was within required amount
- Monitored food checking the weight making sure it was within required amount.
Security Guard/ Secretary
Wackenhut Security
02.2002 - 08.2002
- Worked the 2002 Olympics in the Gateway Mall at the AT&T store, After the Olympics I transferred to Emery County to work as a Guard/Secretary; duties include; secure all doors and windows, check people in and out of the plant site
- I answer phones, transfer calls to appropriate person and schedule appointments.
Crew Trainer
McDonalds
08.2000 - 01.2002
- As a crew trainer manager I trained new crew on rules and regulations and work procedures
- I answered the phones and helped with night deposits
- I set up meetings and discussed which areas in training the new crew had to be improved
- I also supervised a 10 to 15 person crew, training new employees, assemble crew for the night's performance, counting down the drawers each shift, and made nightly deposits at the bank
- Performed customer service and assisted employees with problems
- Secured all doors at closing and check areas to make sure they were ready for the next mornings shift
- I worked on Employee schedules and also on pay rolls and taking deposit to the bank.
Education
University of San Francisco
08.2024
Emery High School
Castle Dale, Utah01.2000
College of Eastern Utah
Price, Utah01.2000
Snow College
Ephraim, UtahBAM University
Skills
- Succession Planning
- Operational Excellence
- Talent Development
- Brand Management
- Operations Management
- Business Administration
- Marketing and Advertising
- Resource Utilization
- Talent Recruitment
- New Business Development
- Strategic Planning
- Financial Leadership
- Revenue Growth
- Profit and Loss Management
- Systems Organization
- Team building
- Attention to Detail
- Sales Growth
- Management Team Leadership
- Self Motivation
- People and Culture
- Market Research
- Decision-Making
- Organizational Skills
- Budget Planning
- Analytical and Critical Thinker
- Goal Setting
Timeline
BAM -Digital CEO
BAM
05.2023 - Current
Para Teacher
Manti High School
08.2022 - 05.2023
Customer Service At home Worker
Sutter Health at Home
10.2020 - 11.2022
Dance Teacher
The Danz Studio
08.2017 - 05.2022
Customer Service Representative
Verscend
05.2017 - 10.2019
Dance and Theater Teacher
Manti Music and Dance
08.2015 - 05.2016
Daycare
09.2013 - 08.2013
On call Receptionist
Alpine Access
03.2013 - 08.2013
On call Receptionist
Teletech
12.2011 - 03.2013
Manager
Manti Motel
11.2010 - 12.2011
Site Manager
Foxwood Apartments
06.2005 - 06.2022
Production Prep Weigher
Nestle
09.2002 - 11.2003
Security Guard/ Secretary
Wackenhut Security
02.2002 - 08.2002
Crew Trainer
McDonalds
08.2000 - 01.2002
University of San Francisco
Emery High School
College of Eastern Utah
Snow College
BAM University
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