Summary
Overview
Work History
Education
Skills
Projects
Athletics
Timeline
Generic

Elijah Kates

Pomona,CA

Summary

Resourceful and driven team member and leader with a passion for growth and tackling new challenges in fast-paced environments. Recognized for a strong work ethic, adaptability, and excellent communication skills that help build trust and collaboration. Quick to learn new tools and systems, thriving both independently and within a team. Consistently meets goals through dependable, organized, and proactive approaches to every task.

Overview

4
4
years of professional experience

Work History

Online Grocery Associate

Walmart
10.2021 - Current
  • Led a team of associates to enhance operational efficiency and customer satisfaction.
  • Trained and mentored new employees, improving team productivity and service quality.
  • Maintained strong communication with customers, ensuring a seamless online ordering experience.
  • Developed strategies to improve customer satisfaction ratings with online grocery services.
  • Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.

Busser

Pizzaioli
Chino, CA
01.2025 - 04.2025
  • Assisted in maintaining a clean and organized dining environment to enhance customer experience.
  • Supported waitstaff in delivering high-quality service by ensuring tables were promptly cleared and reset.
  • Worked efficiently in a fast-paced restaurant setting, demonstrating strong teamwork and adaptability.
  • Greeted customers and answered questions about menu items.

Shift Lead

Juice It Up
06.2021 - 10.2021
  • Managed daily operations and delegated tasks to ensure efficient service.
  • Provided customer service excellence, increasing customer retention.
  • Trained new employees on company procedures and best practices
  • Ensured compliance with health and safety regulations at all times.
  • Handled cash register transactions accurately while providing excellent customer service.

Education

Some College (No Degree) - Business Administration

California Polytechnic University, Pomona
Pomona, CA

Skills

  • Leadership and team management
  • Market research and analysis
  • Customer engagement
  • Public speaking and communication
  • AI integration in marketing
  • Content creation with Adobe Photoshop
  • AI tools for productivity
  • Customer service excellence
  • Problem solving strategies
  • Time management skills
  • Food safety knowledge
  • Adaptability to change
  • POS system operation

Projects

Market Analysis & AI Policy Project, Statistics Without Borders (SWB), 01/01/24, Present, Conducted market research and AI impact analysis on experiential learning programs., Led focus groups with students in hands-on learning courses to assess AI integration., Developed strategic recommendations for ethical AI adoption and policy implementation.

Athletics

Football, Basketball, Baseball, Wrestling

- Leadership, Discipline, Teamwork, Strategic thinking, Adaptability

Timeline

Busser

Pizzaioli
01.2025 - 04.2025

Online Grocery Associate

Walmart
10.2021 - Current

Shift Lead

Juice It Up
06.2021 - 10.2021

Some College (No Degree) - Business Administration

California Polytechnic University, Pomona

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