Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elijah Khoury

West Seneca,NY

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Accomplished Owner offering 7 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.

Overview

8
8
years of professional experience

Work History

Owner/Operator

Ricottas Pizza Niagara
Buffalo, NY
03.2016 - Current
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delivered excellent customer service to clients and fellow employees.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Set pricing structures according to market analytics and emerging trends.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delivered products to customer locations on time.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Rental Sales Agent

Avis Budget Group
La Jolla, CA
  • Provided accurate estimates on rental rates based on length of time needed by customer.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Balanced daily cash receipts with financial records using computerized system when applicable.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Performed basic maintenance tasks such as checking fluid levels or cleaning interior and exterior areas of vehicles prior to renting out again.
  • Processed exchange requests in computer system.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Checked vehicle condition both before and after rentals to ensure safety of all drivers.

Education

High School Diploma -

West Seneca West Senior High School
Buffalo, NY
05-2018

Skills

  • Operations Management
  • Personnel Management
  • Budget Development
  • Strategic Planning
  • Hiring
  • Negotiation
  • Financial Analysis
  • Staffing
  • Business Planning
  • Documentation and Reporting
  • Relationship Management
  • Payroll Processing
  • Operational Reporting
  • Operations Oversight

Languages

Arabic
Professional

Timeline

Owner/Operator

Ricottas Pizza Niagara
03.2016 - Current

Rental Sales Agent

Avis Budget Group

High School Diploma -

West Seneca West Senior High School

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Elijah Khoury