Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. And eager to lead the palfinger epsilon to the front of its market and surpass industry standareds
Overview
23
23
years of professional experience
Work History
Remote Service Technician
Palfinger Usa Llc
08.2017 - Current
Performed troubleshooting and diagnosis of equipment.
training new employees for the carolina region on daily operations of service technician and palfinger proprietary software
Inspected equipment to identify areas of wear or causes of malfunctions.
obtained information and provided estimates to customers
Senior Service Technician
Hiab USA
12.2014 - 08.2017
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Followed safety procedures to avoid injuries in field.
Operated hand tools and power equipment according to company safety procedures.
Responded quickly to emergency maintenance requests for timely on-call support.
Chief Electrician
Massey Energy / Alpha Natural Resources
01.2001 - 11.2014
started as general labor / welder
fabrication on structural components and equipment
promoted to apprentice electrician
helped maintain mine equipment according to federal 30 cfr
promoted to production electrician
repair of equipment on coal production
assisted federal and state mine inspectors on quarterly examination as a company representative
promoted to chief electrician
organizing crews on 3 shifts for repairs of mobile equipment and electrical installations
worked with mine engineers and supporting staff to present mine production plans to state and federal mine safety and health for approval
provided tech-support for electrical and hydraulic systems to maintenance personnel on mobile equipment and belt conveyor systems
lead my maintenance team to reduce lost time accidents and increase equipment availability
my maintenance team led the company in state / federal environmental and electrical safety compliance
Education
Emt-m
Elk Run Training Center
Waiteville, WV
07.2004
Electrical Equipment Installation And Repair
Elk Run Training Center
Whitesville, WV
11.2003
Welding
Southern Community College
Boone County Wv
01.2000
High School Diploma -
Scott High School
Boone, Wv
1999
Skills
Excellent at Customer Service and customer relationship
Self-motivated
Good communication skills
20 years with electrical and hydraulic equipment repair and service experience
Strong organizational skills
Strong team leader
Forward planning
Timeline
Remote Service Technician
Palfinger Usa Llc
08.2017 - Current
Senior Service Technician
Hiab USA
12.2014 - 08.2017
Chief Electrician
Massey Energy / Alpha Natural Resources
01.2001 - 11.2014
Emt-m
Elk Run Training Center
Electrical Equipment Installation And Repair
Elk Run Training Center
Welding
Southern Community College
High School Diploma -
Scott High School
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ANTHONY M. HARTIGANANTHONY M. HARTIGAN
FIELD SERVICE DIRECTOR at Palfinger, USAFIELD SERVICE DIRECTOR at Palfinger, USA