Amanda Leiva
Beaumont,TX
Summary
Meticulous Service Technician offering maintenance, troubleshooting and repair experience. Hardworking and thorough with passion for developing highly effective teams by mentoring technicians through empowering leadership. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
12
12
years of professional experience
Work History
Remote Service Technician
Customer Contact Channels
Beaumont , Texas
07.2010 - Current
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Demonstrated increased knowledge of company products and equipment.
Education
High School Diploma -
Online 728
Elk River, MN08.2004
Skills
- Technical Support
- Power Tool Proficiency
- Diagnosis and Troubleshooting
- Hand Tool Knowledge
- Customer Service
- Safety Procedures Adherence
- Service Ticket Accuracy
- Valid Driver's License
- Verbal and Written Communication
- Documenting Changes
- Inventory Control Systems
- Environmental Health and Safety
- Setup and Installation
- Remote Programming
Timeline
Remote Service Technician
Customer Contact Channels
07.2010 - Current
High School Diploma -
Online 728
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