Elijah Lee
Newark,NJ
Summary
Knowledgeable Community Assistant with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through solution-oriented approach. Connects positively with tenants to keep accounts current and minimize unsavory behaviors. Adept Community Assistant effective at multitasking and prioritizing work to successfully handle tenant and business needs. Proven skills in recordkeeping, contract management and tenant relations. Manages files and contacts smoothly to stay on top of prospect contacts and current community demands. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Community Assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Community Assistant
Office Of Residence Life
06.2023 - Current
- Led tours to highlight property features to prospective tenants and answer questions.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Managed digital and physical office records and used Google tools to track trends and report on metrics.
Customer Service Representative
Office Of Residence Life
06.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
Education
No Degree - English Writing
Kean University
Union, NJ05.2026
High School Diploma -
KIPP Newark Collegiate Academy
Newark, NJ06.2022
Skills
- Behavior Modeling
- Attention to Detail
- Building Cleaning
- Community Service
- Hard-working
- Time Management
- Task Prioritization
- Record Keeping
- Problem Solving
- Organizational Skills
- Active Listening
- Staff Education and Training
Accomplishments
Kean University congratulates Elijah
Lee of Newark, NJ for earning a place on the Fall 2022 Dean's List.
Lee, a freshman student, is among more than 3,100 students to achieve this honor.
"Earning a place on the Dean's List is a tremendous accomplishment. It demonstrates that each student has
gone the extra mile in their coursework so that they can thrive academically and professionally once they graduate," said Kean President Lamont O. Repollet, Ed.D. "This is what we mean when we say Kean Cougars climb higher, and we couldn't be more proud of their success."
Languages
English
Timeline
Community Assistant
Office Of Residence Life
06.2023 - Current
Customer Service Representative
Office Of Residence Life
06.2023 - 08.2023
No Degree - English Writing
Kean University
High School Diploma -
KIPP Newark Collegiate Academy
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