Isaac Mercurio
Eugene,OR
Summary
Highly motivated and versatile professional with experience in customer service, leadership, coaching, and operations. Skilled in resident relations, event planning, marketing, and conflict resolution as a Community Assistant. Strong background in time management, route optimization, and teamwork from Jimmy John’s delivery and in-store operations. Passionate about mentorship, player development, and strategic coaching through JV lacrosse coaching. Proven ability to adapt to fast-paced environments, manage multiple responsibilities, and build positive relationships with diverse groups. Dedicated to delivering exceptional service, fostering community engagement, and driving team success.
Overview
4
4
years of professional experience
Work History
Community Assistant
Campus Advantage
Eugene, OR
05.2024 - Current
- Provided high-quality customer service to residents, addressing inquiries, concerns, and maintenance requests in a timely and professional manner.
- Assisted with leasing processes, resident retention strategies, and community engagement initiatives to enhance the living experience.
- Organized and promoted events to foster a sense of community among residents, improving resident satisfaction and engagement.
- Enforced housing policies and managed conflict resolution between residents to maintain a safe and positive environment.
- Conducted tours for prospective residents, effectively communicating property features and benefits to drive occupancy rates.
- Maintained detailed records of resident interactions and incidents, ensuring accurate documentation for property management.
Delivery Driver
Jimmy John's
Broomfield, CO
03.2021 - 09.2023
- Delivered orders quickly and accurately, adhering to strict time standards while providing exceptional customer service.
- Assisted with in-store operations, including food preparation, sandwich assembly, stocking inventory, and maintaining cleanliness.
- Managed cash transactions, processed mobile payments, and balanced tills at the end of shifts to ensure accurate financial handling.
- Provided friendly and professional customer service, resolving issues and ensuring a positive dining experience for in-store and delivery customers.
- Maintained vehicle cleanliness and followed all traffic and safety regulations to ensure secure deliveries.
- Worked closely with team members to optimize order preparation and streamline delivery efficiency during peak hours.
- Ensured compliance with food safety and sanitation standards while assisting with store upkeep and closing duties.
Coach
Mountain Range Dentistry
Broomfield, CO
03.2021 - 06.2021
- Coached and mentored JV lacrosse players, developing their skills, game knowledge, and teamwork.
- Designed and implemented structured practice plans to improve player performance, conditioning, and strategic gameplay.
- Provided individualized coaching and feedback to enhance player development and confidence on the field.
- Taught fundamental and advanced lacrosse techniques, emphasizing proper mechanics, positioning, and game IQ.
- Fostered a positive and competitive team culture, encouraging sportsmanship, discipline, and teamwork.
- Assisted with game planning, including analyzing opponents, setting lineups, and making in-game adjustments.
- Communicated effectively with players, parents, and fellow coaches to coordinate team activities and ensure a supportive environment.
- Helped organize and facilitate team events, fundraisers, and travel logistics for games and tournaments.
Education
Bachelor of Science - Sports Business
University of Oregon
Eugene, OR06-2025
Skills
Customer Service & Communication
- Engaged with residents, customers, and athletes to provide high-quality service
- Resolved conflicts professionally and maintained positive relationships
- Provided clear instructions, feedback, and motivation to team members and athletes
Leadership & Coaching
- Guided and mentored young athletes, fostering skill development and sportsmanship
- Trained and motivated team members in a fast-paced working environment
- Created and implemented structured training, coaching, and team-building activities
Time Management & Efficiency
- Balanced multiple responsibilities, including deliveries, in-store operations, and coaching
- Met strict delivery deadlines and optimized routes for efficiency
- Scheduled and managed practices, game planning, and team logistics
Conflict Resolution & Problem-Solving
- Mediated resident disputes and enforced housing policies
- Addressed customer concerns during deliveries and in-store service
- Adapted coaching strategies to address player struggles and team challenges
Event Planning & Community Engagement
- Organized resident events to enhance community involvement
- Planned and executed lacrosse team practices, games, and fundraising activities
Marketing & Promotion
- Promoted resident events through social media and in-person outreach
- Assisted in increasing brand awareness and customer engagement at Jimmy John’s
Cash Handling & Financial Management
- Processed transactions accurately, handled cash, and balanced tills at the end of shifts
- Managed fundraising efforts and team expenses for lacrosse events
Route Optimization & Navigation
- Utilized GPS and strategic planning to ensure timely deliveries
- Planned efficient transportation for lacrosse games and events
Food Preparation & Safety
- Followed food handling and sanitation procedures in a fast-paced restaurant environment
Administrative & Organizational Skills
- Maintained records of resident interactions, financial transactions, and team logistics
- Managed scheduling and coordinated travel plans for the lacrosse team
Adaptability & Multitasking
- Excelled in fast-paced environments, handling multiple tasks simultaneously
- Adjusted coaching techniques and game strategies based on team needs
Timeline
Community Assistant
Campus Advantage
05.2024 - Current
Delivery Driver
Jimmy John's
03.2021 - 09.2023
Coach
Mountain Range Dentistry
03.2021 - 06.2021
Bachelor of Science - Sports Business
University of Oregon
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