Summary
Overview
Work History
Education
Skills
Timeline
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Elijah McColley

Spring

Summary

Dynamic Store Supervisor with proven success at Finish Line, excelling in customer loyalty and retention. Demonstrated strong team leadership and KPI tracking skills, boosting sales through exceptional service. Adept at multitasking and organization, I effectively managed operations and developed marketing strategies to attract new customers and enhance store performance.

Overview

3
3
years of professional experience

Work History

Store Supervisor

Finish Line
01.2025 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Conducted inventory analysis to determine optimal stock levels.
  • Answered product questions and assisted customers in selection and checkout.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Logistics Specialist

United States Naval Reserves
01.2022 - Current
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Built long-term relationships due to prompt and courteous service.
  • Used in-house tracking system to schedule shipments of goods to customer warehouses.
  • Validated inventory levels and updated systems using handheld devices.

Sales Associate

Macy's
03.2024 - 12.2024
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Gained strong leadership skills by managing projects from start to finish.

Education

Associate of Arts - Education

Northwest Vista College
San Antonio, TX
05-2028

Skills

  • Customer loyalty and retention
  • Sales floor oversight
  • Team leadership
  • KPI tracking
  • Staff supervision
  • Multitasking and organization

Timeline

Store Supervisor

Finish Line
01.2025 - Current

Sales Associate

Macy's
03.2024 - 12.2024

Logistics Specialist

United States Naval Reserves
01.2022 - Current

Associate of Arts - Education

Northwest Vista College

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