Elijah McFadden
Jacksonville,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
Intercon Security
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
Big 5 Sporting Goods
09.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled variety of customers in fast-paced setting in coordination with solid team of 16 customer service associates.
Education
HVAC Diploma - HVAC Installation And Repair
UEI College
Chula Vista, CA12.2021
Skills
- Sales expertise
- Complaint resolution
- Stocking and replenishing
- Creative problem solving
Certification
- Basic Life Support (BLS) - 02/2025
Timeline
Security Guard
Intercon Security
04.2023 - Current
Customer Service Representative
Big 5 Sporting Goods
09.2021 - Current
HVAC Diploma - HVAC Installation And Repair
UEI College
Similar Profiles
Angelo BurgosAngelo Burgos
Federal Court Security Officer at AKAL SECURITY – INTERCON SECURITY – CONSTELIS SECURITY – WALDEN SECURITYFederal Court Security Officer at AKAL SECURITY – INTERCON SECURITY – CONSTELIS SECURITY – WALDEN SECURITY
Henry Garrett JrHenry Garrett Jr
Security Officer at Intercon SecuritySecurity Officer at Intercon Security
Brittany KeatonBrittany Keaton
Security Officer at Intercon SecuritySecurity Officer at Intercon Security
COURTNEY PALMERCOURTNEY PALMER
Armed Security Officer at Intercon SecurityArmed Security Officer at Intercon Security
Jioni BakerJioni Baker
Server at Ruby Tuesday RestaurantServer at Ruby Tuesday Restaurant