Elijah Murray
Connersville,IN
Summary
Proven customer service expert from Natco Credit Union, adept in relationship building and financial transactions. Excelled in enhancing customer satisfaction and maintaining high service standards, showcasing strong dispute resolution and teamwork skills. Achieved significant improvements in member service efficiency and complaint handling, contributing to a positive work environment.
I am also Relocating to Burlington, Ky so I will be well within distance of this Job.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Natco Credit Union
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Assisted Call Center as a backup answering phone calls when queue was full, or when they ever need help.
- Balance ATM everyday ensuring that it matches.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Verified customer identification and documentation for compliant transactions.
- Responded proactively and positively to rapid change.
Summer Maintenance Helper
Connersville Parks and Recreation
05.2023 - 08.2023
- Assisted in the completion of various maintenance projects, ensuring timely and efficient results.
- Kept walkways clear from debris using power washing techniques, enhancing curb appeal for properties.
- Responded quickly to emergency situations providing support in resolving issues efficiently minimizing downtime.
- Supported team members in completing assigned tasks, fostering a collaborative work environment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
Summer Helper
Connersville High School
05.2022 - 08.2022
- I mowed all summer keeping everything looking nice.
- I helped move equipment wherever needed to be
- I helped complete tasks whenever I was needed
Education
Associates - Finance
Cincinnati State Technical And Community College
Cincinnati, OH08-2025
High School Diploma -
Connersville High School
Connersville, IN06-2024
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Dispute resolution
- Complaint handling
- Account updates
- Payment processing
- Teamwork and collaboration
- Product knowledge
Timeline
Member Service Representative
Natco Credit Union
02.2024 - Current
Summer Maintenance Helper
Connersville Parks and Recreation
05.2023 - 08.2023
Summer Helper
Connersville High School
05.2022 - 08.2022
Associates - Finance
Cincinnati State Technical And Community College
High School Diploma -
Connersville High School
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