Elijah Nabong
Ewa Beach,HI
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature. Voracious in learning more about system administration, cybersecurity, and network management/engineering. Forward thinking and mission-oriented.
Overview
6
6
years of professional experience
Work History
Information Technology Intern
State Of Hawaii Department Of Public Safety
01.2022 - 01.2024
- Regularly uses asset control software such as KACE and Solarwinds Orion to locate and remotely configure devices throughout the department’s various facilities.
- Provides tier 1 tech support to end users via telephone/remote desktop, email, and scheduled visits to a span of 2,000+ employees
- Uses Windows active directory to administer password resets and organize/activate devices
- Configures server equipment such as switches and routers that utilize the Cisco command line interface
- Delivers fragile equipment to government facilities around Oahu, as well as facilities on other islands in high-pressure scheduled appointments
- Documents/archives help desk tickets, blueprints, and other projects through Microsoft sharepoint suite
- Frequently uses Microsoft 365 Suite to develop training documents and inventory spreadsheets
General Laborer
Honolulu Builders
03.2018 - 03.2022
- Swept floors, disposed of debris, and generally cleaned up the job site during and after construction
- Lifted 50+ pound loads in construction equipment and materials on a regular basis
- Was trusted to use company vehicles to deliver materials and equipment to specified job sites on a strict time schedule
People Greeter
Wal-Mart
11.2017 - 12.2018
- Enhanced customer satisfaction by providing warm welcomes and efficiently directing them to their desired locations.
- Supported store security by monitoring visitor activity and reporting any suspicious behavior to management.
- Assisted customers with special needs, ensuring a comfortable and inclusive shopping environment for all guests.
- Contributed to a positive store atmosphere by maintaining a consistently friendly and approachable demeanor.
- Handled customer inquiries with professionalism, providing accurate information and helpful assistance when needed.
Education
Associate of Applied Science - Information Security Assurance
University of Hawaii West Oahu
Kapolei, HI12.2022
Associate of Applied Science - Information Security Assurance
Leeward Community College
Pearl City, HI05.2020
Skills
- Technical Support
- End-User Support
- Issue Troubleshooting and Escalation
- Resource Management
- Expertise in Windows XP-10 OS
- Cybersecurity Fundamentals
- Interpersonal Skills
- CISCO CLI configuration
- Network Topologies
- Documentation Skills
- Team Collaboration
- Hardware and Software Installation
- Microsoft 365 Suite
- Adaptability
- Quick/Thorough Learner
Timeline
Information Technology Intern
State Of Hawaii Department Of Public Safety
01.2022 - 01.2024
General Laborer
Honolulu Builders
03.2018 - 03.2022
People Greeter
Wal-Mart
11.2017 - 12.2018
Associate of Applied Science - Information Security Assurance
University of Hawaii West Oahu
Associate of Applied Science - Information Security Assurance
Leeward Community College
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