Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Oder

Fresno,CA

Summary

I am a very hardworking employee with exceptional customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Every day I come in to work wanting to not only learn something new, but also improve on my performance from yesterday. I tend to get along great with both customers, co-workers, and management alike while making sure to complete the task in front of me. I try to do more than what I am asked to do such as deep clean the department and help prepare for the next shift. Every day I come in with a positive attitude and a will and a want to work.

Overview

3
3
years of professional experience

Work History

Deli/Bakery Clerk

Save Mart
Fresno, CA
11.2024 - Current
  • I assisted customers with giving them food from the hot case and the salad case.
  • I prepared cookies, muffins, and an assortment of baked goods to package and sell for customers
  • Operated the meat and cheese slicer to restock the deli meat or have some cut to a sepecific thickness
  • Closed the department with or without assistance in a steady pace.
  • Took cake orders in-person and over the phone while double checking for accuracy

Certified Trainer

Raising Cane's Chicken Fingers
North Las Vegas, NV
07.2023 - 12.2023
  • Provided one-on-one coaching sessions to help individuals improve their skills.
  • Conducted assessments to identify areas of improvement in the organization's training program.
  • Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
  • Developed instructional material including instructor guides, participant manuals, job aids, slideshows, videos.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Trained new crew members and mangers in training in Dining room/expo, cashier, drive-thru order, drive, thru window, dining room and drive thru boards, and toast.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Managed learning experience consistent with company philosophy and company-wide strategies.

Crew Member

Raising Cane's Chicken Fingers
North Las Vegas, NV
06.2022 - 12.2023
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Served food quickly for positive guest experiences.
  • Upheld high standards of productivity and quality in operations.
  • Presented orders to guests within anticipated service times.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Education

High School Diploma -

Mission Oak High School
Tulare, CA
06.2021

Skills

  • Personalized Instruction
  • Training and Coaching
  • Curriculum Creation
  • Excellent multi-tasker
  • Always willing to learn new skills
  • Great people skills
  • I always put my coworkers first and are willing to assist them if needed
  • Basic computer skills
  • Basic knowledge of Microsoft Word and Excel
  • Customer Engagement
  • Customer Service
  • Time Management

Timeline

Deli/Bakery Clerk

Save Mart
11.2024 - Current

Certified Trainer

Raising Cane's Chicken Fingers
07.2023 - 12.2023

Crew Member

Raising Cane's Chicken Fingers
06.2022 - 12.2023

High School Diploma -

Mission Oak High School

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Elijah Oder